GURPREET KAUR
Red Deer,Alberta
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Personable Office Administrator year of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
8
8
years of professional experience
Work History
Office Administrator
Shades of the Six
04.2023 - 10.2023
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Maximized office space utilization by maintaining clean, organized work environment that encouraged productivity and efficiency.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Enhanced team collaboration with establishment of clear communication channels and guidelines.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Material Handler
CANADIAN TIRE
06.2022 - 04.2023
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.
- Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
- Performed cycle counts and inventory control to accurately track product levels.
- Attached identifying tags to containers to mark with identifying shipping information.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Supported production goals, ensuring that all necessary materials were available when needed on the manufacturing floor.
- Monitored warehouse to identify missing items, spills, and unusual activity.
- Helped train new employees in safe practices and warehouse procedures.
Customer Representative
Plan International
03.2021 - 06.2021
- Customer service representatives in retail establishments answer, in person or on the phone, enquiries from customers and investigate complaints regarding the establishment's goods, services and policies; arrange for refunds, exchange and credit for returned merchandise; receive account payments; and receive credit and employment applications
- Contact centre agents take customer orders for goods or services; promote goods or services; respond to enquiries and emergencies; investigate complaints and update accounts
- Customer service representatives in insurance, telephone, utility and similar companies explain the type and cost of services offered; order services; provide information about claims or accounts; update accounts; initiate billing and process claim payments; and receive payment for services.
Team Member
A&J Inc.
06.2020 - 12.2020
- Prepare and cook food as directed (Kitchen staff)
- Take Guest orders and provide friendly service (Front Staff)
- Follow recipes and guidelines
- Operate standard kitchen equipment safely and efficiently
- Clean and maintain your area while practicing good safety and sanitation
- Prep produce
- Maintain Safety checklists
- Preparing reports.
Crew member
McDonalds
09.2019 - 08.2020
- Greeting guests, taking orders and processing payments
- Preparing food and drinks, and ensure the safety standards
- Managing delivery and mobile orders
- Assembling orders and packaging take-out and delivery.
Office administrator
Seirah Enterprises
06.2015 - 07.2019
- Oversee and coordinate office administrative procedures and review, evaluate and implement new procedures
- Establish work priorities, delegate work to office support staff, and ensure deadlines are met and procedures are followed
- Carry out administrative activities
- Coordinate and plan for office services, such as accommodation, relocations, equipment, supplies, forms, disposal of assets, parking, maintenance and security services
- Conduct analyses and oversee administrative operations related to project planning and management processes
- Assemble data and prepare periodic and special reports, manuals and correspondence
- May supervise the related staff.
Education
POST GRADUATE DIPLOMA - Network and INTERNET SECURITY SPECIALIST
COLLEGE CDI
Montreal, QCMASTERS OF TECHNOLOGY - COMUPTER SCIENCE
SRI GURU GRANTH SAHIB WORLD UNIVERSITY
Punjab,indiaBACHELOR OF TECHNOLOGY - INFORMATION
PUNJAB TECHNICAL UNIVERSITY
Skills
- Self-Motivation
- Verbal and written communication
- Multitasking
- Interpersonal Skills
- Time Management
- Office Administration
- Administrative Support
- Verbal Communication
- Customer Engagement
Languages
English - Native or Bilingual
Full Professional
Hindi - Native or Bilingual
Full Professional
Punjabi
Native or Bilingual
Timeline
Office Administrator
Shades of the Six
04.2023 - 10.2023
Material Handler
CANADIAN TIRE
06.2022 - 04.2023
Customer Representative
Plan International
03.2021 - 06.2021
Team Member
A&J Inc.
06.2020 - 12.2020
Crew member
McDonalds
09.2019 - 08.2020
Office administrator
Seirah Enterprises
06.2015 - 07.2019
POST GRADUATE DIPLOMA - Network and INTERNET SECURITY SPECIALIST
COLLEGE CDI
MASTERS OF TECHNOLOGY - COMUPTER SCIENCE
SRI GURU GRANTH SAHIB WORLD UNIVERSITY
BACHELOR OF TECHNOLOGY - INFORMATION
PUNJAB TECHNICAL UNIVERSITY
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