Tejveer Singh
Brampton,ON
Summary
Knowledgeable professional with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Overview
7
7
years of professional experience
1
1
Language
Work History
Dispatcher Coordinator
Seaport Intermodal
Mississauga
05.2022 - Current
- Developed strategies for improving operational efficiency and effectiveness.
- Created detailed reports of daily dispatching activities and submitted them to management.
- Determined best route options for each order based on time constraints or budget requirements.
- Responded promptly to emergency calls from customers or employees in distress.
- Identified areas where operational efficiencies can be improved upon.
- Ensured compliance with local laws while driving vehicles or operating equipment.
- Prepared invoices for shipped products according to company policies and procedures.
- Monitored dispatch operations to ensure efficient and effective service delivery.
- Assessed driver performance based on feedback from customers or supervisors.
- Coordinated with vendors for shipment tracking purposes and monitored progress until completion.
- Trained new staff on the use of dispatching software and systems.
- Coordinated with other departments to ensure smooth flow of operations.
- Investigated any incidents that occurred during delivery trips and took corrective actions when necessary.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Answered customer requests with information about product availability, shipping information and status updates.
Operations Supervisor
Air & Oceanland Inc
Brampton
09.2017 - 05.2022
- Trained new employees on proper job functions and company policies and procedures.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Implemented cost-saving measures throughout the organization's operations.
- Developed strong relationships with customers through excellent customer service practices.
- Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
- Coordinated with vendors regarding product availability, pricing, delivery schedules.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Identified areas of improvement and developed strategies to increase efficiency.
- Ensured compliance with all safety regulations in the workplace.
Education
Some College (No Degree) - Information And Computer Systems
Sheridan College Institute of Technology And Advanced Learning
Oakville, ONSkills
- Team Collaboration
- Time management abilities
- Adaptability
- Problem-solving abilities
- Staff Training
- Organizational Skills
- Coaching and Mentoring
- Team building
- Supply Chain Management
- Effective Communication
Languages
English
Full Professional
Punjabi
Full Professional
French
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Dispatcher Coordinator
Seaport Intermodal
05.2022 - Current
Operations Supervisor
Air & Oceanland Inc
09.2017 - 05.2022
Some College (No Degree) - Information And Computer Systems
Sheridan College Institute of Technology And Advanced Learning
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