GURPREET KAUR
Brampton,ON
Summary
"Results-oriented with a strong foundation in financial analysis, customer service, and salesmanship. Possesses exceptional attention to detail and a proven track record of meeting and exceeding sales targets. Skilled in communicating effectively with clients, colleagues, and stakeholders, with a focus on providing personalized solutions to meet customer needs. Proficient in analyzing data and market trends to make informed decisions and mitigate risks. Demonstrates a commitment to compliance and teamwork, with the adaptability to thrive in a dynamic banking environment."
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer care agent
AAS INC aviation and airport services
10.2022 - 12.2023
- Work with colleagues when necessary to resolve customer complaints
- Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied
- Learn to identify customer needs or desires in order to recommend the appropriate product or service
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Office Administrative Assistant
Gandhi immigration
05.2022 - 08.2022
- Coordination and supervision of all office operations
- Ensure that all necessary corporate processes and rules are followed
- Oversee and organize the actions of the administrative team members
- Make travel arrangements for important executives
Customer experience agent
HDFC Bank
06.2019 - 12.2019
- I worked as a Customer Experience Agent whilst also supporting the senior team with administrative tasks
- Building ongoing relationships with customers, offering more services to help their businesses, and recurring revenue for the company
- Recording training videos for customers to help them problem-solve
- Responsible for customers' private information, updating account information
Education
Global business management -
Humber college
08.2022
Master of Commerce - undefined
Commerce Punjabi University
05.2019
Bachelor of Commerce - undefined
Commerce Bikram College of Commerce
06.2017
Skills
- 2 year in an office customer service and or data entry role
- Experience working for a transportation company preferred
- Quick learner, team player
- Professional manner and phone etiquette
- Excellent verbal and written communication skills
- Able to multi-task and work in a fast-paced environment
- Multilingual: English, Hindi, Punjabi
- Negotiation
- Goal Orientated
- Troubleshooting
- Problem solving
- Fast Learner
- Outgoing
Accomplishments
- Best Sales Close HDFC
- Consistent 5-Star AAS Customer Care.
LANGUAGE
- English
- Hindi
- Punjabi
Certification
- Certified by CSI
Investment Funds in canada(IFC)
Timeline
Customer care agent
AAS INC aviation and airport services
10.2022 - 12.2023
Office Administrative Assistant
Gandhi immigration
05.2022 - 08.2022
Customer experience agent
HDFC Bank
06.2019 - 12.2019
Global business management -
Humber college
Master of Commerce - undefined
Commerce Punjabi University
Bachelor of Commerce - undefined
Commerce Bikram College of Commerce
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