Gurpreet Kaur
Nova Scotia
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Mercedes Benz
07.2022 - 01.2024
- Greeted customers and provided excellent customer service.
- Provided product information to customers.
- Maintained knowledge of current sales and promotions.
- Updated records in the CRM system for accurate tracking of customer interactions.
Customer Service Representative
TJX distribution Centre
08.2021 - 01.2022
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted available products and services to customers during service, account management and order calls.
- Managed over 90 to 100 customer calls per day.
Technical Support Representative
Bell Alliant
12.2020 - 06.2021
- Resolved complex connectivity problems through thorough troubleshooting and effective communication with customers.
- Translated complex technical issues into digestible language for non-technical users.
- Assisted with updating technical support best practices for use by team.
- Responded promptly to incoming sales leads and requests for technical support.
Education
High School Diploma -
Northern College of Applied Arts And Technology
Toronto, ON01.2022
Skills
- Microsoft Office
- Inbound and Outbound Calling
- Critical Thinking
- Sales Expertise
- Account Management
- Technical Support
- CRM Software
- Remote Office Availability
- Product and service solutions
- Sales and Upselling
Timeline
Customer Service Representative
Mercedes Benz
07.2022 - 01.2024
Customer Service Representative
TJX distribution Centre
08.2021 - 01.2022
Technical Support Representative
Bell Alliant
12.2020 - 06.2021
High School Diploma -
Northern College of Applied Arts And Technology
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