Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

GURPREET KAUR

Edmonton,CA

Summary

Customer-focused, performance-driven executive with extensive experience and verifiable success in the areas of pharmaceutical sales, marketing, and communications. Adept in working with patient records, medical billing and all other aspects of health administration. Committed to utilize my strength and experience to provide smooth operations to administration.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Administration Support IV(Casual)

Alberta Hospital Edmonton
01.2024 - Current
  • Answering phone calls from all over the province from employers and employees and assist them in booking off and on shifts.
  • Increased customer satisfaction through timely responses to inquiries and effective communication with clients.
  • Work as a scheduler to fulfill last minute shifts for different locations under province .
  • Trained in ESP ,ASC and Kroll software as a scheduler tool for advanced booking as well.
  • Leveraging accomplished, technical and interpersonal communication skills you will enjoy providing outstanding customer service to valued clients, in a fast paced environment while adapting to frequent interruptions and shifting priorities.
  • Filling pre-booked and immediate shifts that result from staff vacation, leave of absence, illness and education leave, anticipating staffing needs and informing managers of shifts that require further attention, entering data for payroll, providing scheduling reports, detailing records and compiling/providing statistical information

Front Desk Supervisor (Part Time)

Macewan University Residence
11.2022 - Current
  • Train other staff members to perform work activities, such as using computer applications
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
  • Process payroll information
  • Compile, sort and verify the accuracy of data before it is entered
  • Establish work procedures or schedules and keep track of the daily work of clerical staff
  • Troubleshoot problems involving office equipment, such as computer hardware and software
  • Manage and maintain executives' schedules
  • Train or instruct employees in job duties or company policies or arrange for training to be provided
  • Review files, records, and other documents to obtain information to respond to requests
  • Process payroll information.

Associate

American Express Global Business Travel
10.2022 - 12.2023
  • Design information storage and retrieval systems, and develop procedures for collecting, organizing, interpreting, and classifying information
  • Organize schedules for refuse collection.
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed comprehensive marketing campaigns that effectively reached target audiences, driving brand awareness and increasing revenues.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Generated sales reports and presentations for senior management.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.

Senior Customer Service Associate

Switch Health
- 07.2022
  • Manage the department or supervise clerical workers, directing or controlling activities of personnel in the medical records department
  • Make recommendations regarding public policy, such as nutrition labeling, food fortification, and nutrition standards for school programs
  • Analyze test results and develop a treatment plan
  • Obtain and record patients' medical histories
  • Coordinate work with nurses, social workers, rehabilitation therapists, pharmacists, psychologists, and other health care providers
  • Schedule follow-up visits to monitor patients or evaluate health or illness care.

Customer Service Representative

S and P
02.2021 - 09.2021
  • Handled customer inquiries, billing questions, payments, and service requests
  • Delivered fast and friendly service regarding questions and service complaints
  • Documented, researched, and resolved customer service issues
  • Followed up with customers to offer additional support and check resolution satisfaction
  • Identified causes of product malfunctions and credited affected customers
  • Resolved customers' service or billing complaints by exchanging merchandise, refunding money, or adjusting bills
  • Updated records with all interactions and customers transactions.

Customer Service Cashier

7 Eleven
10.2018 - 02.2021
  • Checked promotional flyers, signage, and other advertisements to verify sale prices and items
  • Answered customer questions regarding products and services, company policies, and pricing
  • Verified product pricing through electronic systems or associate assistance
  • Merchandised products and maintained display organization on sales floor and at front lanes
  • Covered multiple store areas by cross-training in different roles
  • Maintained accurate register totals by carefully counting and securing cash
  • Kept customers happy by quickly processing payments and bagging purchases
  • Promoted customer satisfaction by supporting merchandise selection, returns, and exchanges.

Front Desk Agent

Press D Sandwich
01.2019 - 02.2020
  • Assisted guests with entertainment desires by recommending establishments, setting up reservations, and coordinating transportation
  • Managed smooth check-outs with polished charge explanations, payment collection, and statement preparation
  • Recaptured brand loyalty in difficult situations with excellent conflict resolution and problem-solving abilities
  • Educated guests about area attractions, top restaurants, and available services
  • Solved guest concerns by liaising with security, housekeeping, or valet services
  • Greeted, registered, and assigned rooms to guests of hotels or motels
  • Secured guest valuables in property safes and monitored access
  • Contacted housekeeping or maintenance staff when guests reported problems.

Education

Health Life Sciences Fundamentals -

Edmonton

Bachelors of Pharmacy -

Punjab Technical University

Skills

  • Adaptability

  • Proficient in MS word

  • Proficient in MS excel

  • Scheduling

  • Billing

  • Salesforce

  • Data keeping

  • Expert

  • English

  • Hindi

  • Punjabi

  • Timesheet Processing

  • Bookkeeping

  • Support Services

  • Billing and coding

Certification

  • Medical Terminology
  • Anatomy and physiology
  • Basic life support (BLS)
  • Orientation into Canadian healthcare
  • Workplace Hazardous Material Information system (WHMIS)

Languages

English
Native or Bilingual
Hindi
Full Professional
Punjabi
Native or Bilingual

Timeline

Administration Support IV(Casual)

Alberta Hospital Edmonton
01.2024 - Current

Front Desk Supervisor (Part Time)

Macewan University Residence
11.2022 - Current

Associate

American Express Global Business Travel
10.2022 - 12.2023

Customer Service Representative

S and P
02.2021 - 09.2021

Front Desk Agent

Press D Sandwich
01.2019 - 02.2020

Customer Service Cashier

7 Eleven
10.2018 - 02.2021

Senior Customer Service Associate

Switch Health
- 07.2022

Health Life Sciences Fundamentals -

Edmonton

Bachelors of Pharmacy -

Punjab Technical University

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