Gurpreet Kaur
Halifax,NS
Summary
A proficient call center professional with extensive experience in customer service and telecommunications. Proven ability to handle high call volumes efficiently while maintaining a courteous and professional demeanor. Skilled in effectively resolving customer inquiries, complaints, and technical issues. Proficient in utilizing call center software and CRM systems to document interactions and provide accurate information. Possess strong communication, problem-solving, and multitasking skills, contributing to a positive customer experience and high satisfaction levels. Committed to achieving performance targets and exceeding customer expectations.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Metro Supply chain
07.2022 - 01.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Representative
Noramco Wire & Cable
08.2021 - 01.2022
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted available products and services to customers during service, account management and order calls.
- Managed over 90 to 100 customer calls per day.
Customer Service Representative
Zurn Industries LLC
12.2020 - 06.2021
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
High School Diploma -
Northern College of Applied Arts And Technology
Toronto, ON01.2022
Skills
- Microsoft Office
- Customer Service
- Inbound and Outbound Calling
- Critical Thinking
- Sales Expertise
- Account Management
- Problem-Solving Abilities
- Technical Support
Timeline
Customer Service Representative
Metro Supply chain
07.2022 - 01.2023
Customer Service Representative
Noramco Wire & Cable
08.2021 - 01.2022
Customer Service Representative
Zurn Industries LLC
12.2020 - 06.2021
High School Diploma -
Northern College of Applied Arts And Technology
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