Gurpreet Gigi Kaur
Ottawa,Ontario
Summary
I have 8 years of work experience, volunteering, community engagement and much more. I intend to be an asset to your facility and bring a flourishing rich environment. I constantly keep learning and with my skills, I can aid you in whatever task or job you need help in. I would love to work in an environment where my skill set can be a source of resource for the company and could continue to develop my professional abilities and career. I always have new methods and ideas to bring on the table, so let me show you what I can do.
Overview
6
6
years of professional experience
Work History
Banquet Server and Bartender
Hyre And Stellar Agency
09.2023 - Current
- Handled food and beverage orders for up to 1500 guests, delivering prompt and friendly service.
- Adjusted service based on customer requests and kitchen readiness.
- Maintained clean and safe work environment.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Answered guest questions about event plans and food service choices.
- Responded to guest inquiries and requests promptly and courteously.
- Maintained flexible work schedule to meet event needs.
- Arranged linens and table settings according to seating plan and event theme.
- Provided friendly, courteous service to create memorable moments for guests.
Restaurant Server
Ahora Mexican Restaurant
09.2023 - Current
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Stayed up-to-date on menu changes to help customers make food choices.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
Bartender, Busgirl
Hotel Place D’Armes
04.2022 - 08.2023
- Creating great fun cocktails for clients
- Making any type of coffee
- Handling the orders of the clients
- Providing impeccable service to clients
- Making sure the bar is operating efficiently.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Ambassador
Timeout Market
05.2023 - 08.2023
- Making mocktails, sodas, smoothies etc
- Handling the station on my own
- Taking in clients requests and orders
- Open and close the station
- Doing the requisition of the station
Receptionist
Hotel Econo Lodge
01.2021 - 01.2022
- Checking in and checking out clients
- Documentation of bookings
- Serve clients demands and needs in regard to their room
- Making sure the hotel is operating correctly
- If any issues, contact the manager
- Handling the emails, reservations, client’s questions, etc
- Make sure the front desk is clean.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Customer Service
Pizza Planete
01.2019 - 01.2023
- Taking orders in person
- Taking clients via the phone
- Handling and managing the front of the restaurant
- Cleaning the dining and front desk area
- Handling the opening and closing of the cashbox
- Preparation of food
- Training new employees.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Streamlined workflow processes for improved productivity and better overall service delivery to clients.
Customer Service
Penguin Pickup
05.2020 - 07.2021
- Taking in calls and answering client’s questions
- Creating, providing, and verifying clients shipping orders
- Working with FedEx, Canada Post, Purolator, Walmart, etc
- Documentation in app, to notify clients of any updates
- Handling complaints if the clients don’t get their orders
- Taking care of the store and cleaning it
- Checking emails to see client’s requests/complaints.
- Maintained detailed records of customer interactions, enabling tailored communication and personalized support.
- Trained new team members on company policies, procedures, and best practices to ensure consistent service quality across the board.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
- Improved office operations by automating client correspondence, record tracking and data communications.
Busgirl, Assistant Cook
Pho Hung
01.2018 - 01.2019
- Handling the back of the restaurant; orders of food
- Cleaning the dishes
- Cleaning the restaurant
- Handling the equipment
- Doing food prep.
- Maintained a clean and organized dining area for optimal guest comfort and satisfaction.
- Contributed to the restaurant''s efficient operations by quickly resetting tables for incoming guests.
- Aided kitchen staff with dishwashing duties during peak hours to maintain efficiency in the back of house operations.
- Demonstrated excellent time-management skills while multitasking various responsibilities during peak business hours.
Education
Bachelor of Arts - Joint Honors in History And Political Science
Carleton University
Ottawa, ON06.2027
Bachelor of Arts - History and Political Science
University of Ottawa
Ottawa, ON01.2023
DEC - Social Science: Law Society and Justice
Dawson College
Montreal, QC06.2023
High School Diploma -
Lucien Page French High School
Montreal, QC06.2018
Serving Diploma - Waiting, Bartending, Customer Service in General
Smart Serve Online
Ottawa, ON09.2023
Bartending diploma - Bartending
Ecole Du Bar
Montreal, QC01.2023
Skills
Organization
Communication
Disciplined
Understanding
Openness
Leadership
Passionate
Proactive
Adaptable
Languages
English
Native or Bilingual
French
Full Professional
Punjabi
Professional Working
Spanish
Limited Working
Timeline
Banquet Server and Bartender
Hyre And Stellar Agency
09.2023 - Current
Restaurant Server
Ahora Mexican Restaurant
09.2023 - Current
Ambassador
Timeout Market
05.2023 - 08.2023
Bartender, Busgirl
Hotel Place D’Armes
04.2022 - 08.2023
Receptionist
Hotel Econo Lodge
01.2021 - 01.2022
Customer Service
Penguin Pickup
05.2020 - 07.2021
Customer Service
Pizza Planete
01.2019 - 01.2023
Busgirl, Assistant Cook
Pho Hung
01.2018 - 01.2019
Bachelor of Arts - Joint Honors in History And Political Science
Carleton University
Bachelor of Arts - History and Political Science
University of Ottawa
DEC - Social Science: Law Society and Justice
Dawson College
High School Diploma -
Lucien Page French High School
Serving Diploma - Waiting, Bartending, Customer Service in General
Smart Serve Online
Bartending diploma - Bartending
Ecole Du Bar
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