Gurpreet Kaur
Brampton,Canada
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Sabrina Butt
10.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and new policy information.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Collected and returned unpurchased or returned items to the correct shelf locations and arranged displays to promote sales.
Teacher Coordinator
Gagandeep Singh Jindal
03.2018 - 03.2022
- Assessed student performance and utilized feedback to increase educational program success.
- Conducted conferences with parents and students to review progress, adjust academic plans, and renew enrollments.
- Coordinated departmental teams to successfully integrate new educational programs.
- Attended professional educational and developmental meetings to support accreditation and grant writing.
- Monitored expenditures to remain within budgets and improve forecasting accuracy.
- Identified methods and tools to promote student success in project-based learning.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
Education
E-Learning Design And Training Development - Online Learning And Teaching
Lambton College
Mississauga, ON12.2023
Bachelor of Education - Science Teacher
Sant Darbara Singh College of Education For Women
Punjab,India05.2018
Bachelor of Science - Science Teacher
Sant Baba Bhag Singh Memorial Girls College
Punjab, India04.2015
Skills
- Microsoft PowerPoint
- Customer Relations
- Order Fulfillment
- Active Listening
- Brand Representation
- Problem-Solving Ability
- Product Promotion
- Customer Service
- Customer Relationship Management
- Managing Multiple Tasks
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Representative
Sabrina Butt
10.2022 - Current
Teacher Coordinator
Gagandeep Singh Jindal
03.2018 - 03.2022
E-Learning Design And Training Development - Online Learning And Teaching
Lambton College
Bachelor of Education - Science Teacher
Sant Darbara Singh College of Education For Women
Bachelor of Science - Science Teacher
Sant Baba Bhag Singh Memorial Girls College
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