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GURPREET KAUR
Mississauga,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Staffing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Human Resources Administrator
Commissionaires Great Lakes
Oakville , Ontario
02.2024 - Current
- Maintained human resources information system and kept employee files up to date and accurate.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Facilitated open communication channels between employees and management, resolving conflicts swiftly when needed.
- Reduced time-to-hire by streamlining the recruitment process and utilizing effective candidate sourcing techniques.
Employment Specialist
Express Employment Professionals
Mississauga , Ontario
09.2023 - 01.2024
- Tracked client progress through detailed case notes and regular follow-ups, ensuring efficient service delivery.
- Worked closely with government agencies such as workforce centers or vocational rehabilitation teams to maximize client resources and support.
- Developed relationships with diverse businesses to develop competitive and permanent job opportunities for consumers.
- Maintained records of consumer employment activity such as potential and current employers.
- Assessed individuals to identify skills, strengths and interests for job placement.
- Provided regular updates on clients'' progress to internal team members, ensuring a cohesive approach to service delivery and timely intervention when necessary.
- Provided clients with on-the-job training and employment related support to maintain and retain employment.
Senior Recruitment Specialist
Prime Source Staffing
Toronto, Ontario
04.2018 - 08.2023
- Maintained up-to-date knowledge of employment laws and regulations, ensuring compliance throughout the recruitment process.
- Established lasting relationships with industry professionals through networking events, enhancing company reputation and fostering long-term talent pipelines.
- Built strong relationships with hiring managers to better understand their needs and ensure placement of top talent.
- Identified skill gaps within existing workforce through regular reviews, recommending targeted training programs that improved employee capabilities and productivity.
- Partnered with universities to develop internship programs that fostered talent development and supported long-term growth initiatives within the organization.
- Managed end-to-end recruitment process for multiple roles simultaneously, meeting tight deadlines without compromising quality.
- Implemented creative sourcing strategies to tap into passive candidate pools, reducing time-to-hire and improving overall candidate quality.
- Leveraged social media platforms to connect with potential candidates, building a robust pipeline of future applicants.
- Analyzed recruitment metrics to identify areas for improvement, implementing data-driven changes that led to a more efficient hiring process.
Customer Service Representative
Home Life Inc.
ETOBICOKE, Ontario
01.2017 - 09.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Utilized customer service software to manage interactions and track customer satisfaction.
Security Concierge
Paragon Security
10.2016 - 11.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Performed guard duties by making judgment decisions within proper policy and procedures.
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Guided periodic property safety inspections and oversaw remedial action for potential hazards.
- Screened incoming employees, personal belongings, and shipments for security concerns.
- Managed and supported organization-wide privacy and security management measures.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Bank Teller
HDFC Bank
Amritsar, Punjab
10.2014 - 05.2016
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Education
Masters in Computer Applications - Computer And Information Systems
Global Group of Institutes
Toronto, ON 06.2011 - 06.2014
Skills
- Closing Sales
- Office Equipment Proficiency
- Order Fulfillment
- Quality Control
- Transportation Solution Development
- Project Management Abilities
- Administrative and Office Support
- Customer Account Management
- Typing Proficiency
- Customer Retention Strategies
- Route Dispatch
- Lead Generation
- Microsoft Excel
- Training Development Aptitude
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Collaborated with team of 10 people in the development of many projects.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Human Resources Administrator
Commissionaires Great Lakes
02.2024 - Current
Employment Specialist
Express Employment Professionals
09.2023 - 01.2024
Senior Recruitment Specialist
Prime Source Staffing
04.2018 - 08.2023
Customer Service Representative
Home Life Inc.
01.2017 - 09.2018
Security Concierge
Paragon Security
10.2016 - 11.2017
Bank Teller
HDFC Bank
10.2014 - 05.2016
Masters in Computer Applications - Computer And Information Systems
Global Group of Institutes
06.2011 - 06.2014
Certification
- Human Resource (Employment Specialist), [Express employment professionals ] -2022
Quote
The human brain is an incredible pattern-matching machine.
Jeff Bezos
Software
ATS: Bamboo HR, Track Tick, PCRecruiter, Recruitee, Workable
Interests
Meeting new people & learning about them
Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteHybridOn-SiteImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsFlexible work hoursTeam Building / Company RetreatsStock Options / Equity / Profit SharingPersonal development programsWork from home optionPaid time off4-day work week401k matchSimilar Profiles
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