Gurpreet Kaur
Calgary,AB
Summary
Self-motivated Administrator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
8
8
years of professional experience
Work History
Administrator
La-Z-Boy Home Furnishings & Decor
08.2023 - Current
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
Claim Administrator
Puhl Employee Benefits Inc
10.2022 - 06.2023
- Monitored team performance, enforcing compliance with corporate claims processes and procedures.
- Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws.
- Optimized case management with establishment of best practices.
- Built talented teams of 2 claims administrators dedicated to timely and compliant resolutions.
Supervisor
Hot Million Indian Cuisine
12.2018 - 08.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Receptionist
Daffodils Immigration
04.2016 - 12.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Business Administration
Humber College
Toronto, ON12.2017
Skills
- Expense Monitoring
- Supplies Ordering
- Technical Documentation
- Presentation Creation
- Executive Support
Languages
English
Professional Working
Timeline
Administrator
La-Z-Boy Home Furnishings & Decor
08.2023 - Current
Claim Administrator
Puhl Employee Benefits Inc
10.2022 - 06.2023
Supervisor
Hot Million Indian Cuisine
12.2018 - 08.2022
Receptionist
Daffodils Immigration
04.2016 - 12.2016
Business Administration
Humber College
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