GURPREET KAUR
MONTREAL,QC
Summary
Efficient and sensible Load planner with expertise in route navigation and planning. Highly skilled in customer service and workplace coordination. Offering 5 years of experience in transportation. Goal-driven individual challenged with aircraft weight computations. Hardworking Aircraft Loadmaster with a background in emergency systems demonstrations. Reliable candidate eager to leverage knowledge in logistics and transportation management. Strong communication and negotiation skills to oversee customs clearance and legal requirements. Flexible and excels under pressure in fast-paced environment.
Overview
7
7
years of professional experience
Work History
Load Planner
VITESSE TRANSPORT
07.2022 - Current
- Determined appropriate loads and practical delivery schedule for each vehicle by balancing needs and availability of both drivers and clients.
- Coordinated with carriers for on-time delivery by tracking trucks for pick-up, estimating times of arrival and delivery and recovering loads.
- Oversaw freight preparation to keep regulations and client requirements satisfied.
- Communicated with management and customers by tracking, auditing and troubleshooting operational issues.
- Identified cost savings opportunities for customer.
- Performed damage control checks on items received and contacted supervisors about removing items according to company policies.
- Received incoming products and supplies and verified items on receiving schedule against bill of lading.
- Built working relationships with clients to foster loyalty and encourage repeat business.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Observed and tracked consignments to verify timely deliveries and accurate invoicing.
- Negotiated and arranged transport of goods with shipping or freight companies.
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
- Advised clients on transportation and payment methods.
- Bargained terms and rates with vendors and carriers for favorable shipping conditions.
Dispatcher
Waste Managment
08.2020 - 07.2022
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Worked with routing specialists, route managers, and the service department to optimize routes .
- Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity .
- Assigned routes and service tickets to appropriate drivers throughout the day and for the next day ;close service tickets each day .
- Initiated outbound calls to customers while drivers are on site /location, resolving pick-up and other issues.
- Ensures same -day service on missed pick-ups by coordinating driver movement in the field.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over 20 daily calls.
Crew Team Member
TIM HORTONS
09.2019 - 06.2022
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Became familiar with products to answer questions and make suggestions.
- Assisted other team members to achieve goals.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Supported great dining and meal experiences for guests.
Dispatch Coordinator
KTR TRANSPORT
11.2019 - 06.2020
- Responded to high volume of phone and email requests to provide logistics information.
- Developed understanding of transportation management platforms to drive content integration with client systems and platforms.
- Checked weight of vehicles and load parameters against customer specifications and DOT requirements.
- Organized paperwork and explained individual job parameters for each assignment.
- Scheduled and organized delivery routes.
- Answered phone calls and responded to customer emails.
- Managed customer accounts and invoicing.
- Monitored flow of paperwork and directed information to appropriate departments.
- Utilized customer feedback to improve customer service.
- Received new orders, prepared documentation, and assigned personnel.
- Tracked and monitored vehicle performance and maintenance.
- Developed and implemented customer service policies and procedures.
- Monitored vehicle locations to coordinate timely arrivals.
- Provided customers with information on products and services.
Shipping and Receiving Clerk
CANADAWIDE
12.2016 - 12.2018
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Sorted and delivered materials to different work areas and staff.
- Reviewed order data to verify transactions and shipping dates.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
Education
High School Diploma -
Collège De Comptabilité Et De Secrétariat Du Québe
Longueuil, QC03.2019
Skills
- Auditing
- Team Collaboration
- Account Management
- Routing
- Managing Accounts
- Logical Reasoning
- Logistics Management
- Budget Planning
- Invoicing
- Transportation Coordination
Languages
English
Full Professional
French
Professional Working
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Load Planner
VITESSE TRANSPORT
07.2022 - Current
Dispatcher
Waste Managment
08.2020 - 07.2022
Dispatch Coordinator
KTR TRANSPORT
11.2019 - 06.2020
Crew Team Member
TIM HORTONS
09.2019 - 06.2022
Shipping and Receiving Clerk
CANADAWIDE
12.2016 - 12.2018
High School Diploma -
Collège De Comptabilité Et De Secrétariat Du Québe
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