Gurpreet Kaur
Brampton,ON
Summary
Personable Office Administrator with 1 year of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Office Administrator
TJX Distribution Center
07.2022 - 06.2023
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Edited documents to improve accuracy of language, flow, and readability.
- Completed bi-weekly payroll for 50 employees
Customer Service Representative
Noramco Wire & Cable
08.2021 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Managed over 50 to 60 customer calls per day.
Customer Service Representative
Zurn Industries LLC
12.2020 - 06.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Northern College of Applied Arts And Technology
Toronto, ON01.2022
Skills
- Travel Coordination
- Hydraulics
- Business Management Principles
- Business Process Modeling
- Supervision Abilities
- Cost Management
- Office Management
- Microsoft Office
- Sell Products
- Customer Service
- Inbound Phone Call Handling
- Accounting
- Project Management
- Office administration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Administrator
TJX Distribution Center
07.2022 - 06.2023
Customer Service Representative
Noramco Wire & Cable
08.2021 - 01.2022
Customer Service Representative
Zurn Industries LLC
12.2020 - 06.2021
High School Diploma -
Northern College of Applied Arts And Technology
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