Gurpreet Kantor
Brampton,ON
Summary
Dedicated customer service professional with a proven track record of enhancing client satisfaction through exceptional service delivery. Possesses strong interpersonal skills that facilitate effective communication and swift resolution of concerns. Committed to driving positive outcomes and fostering long-term customer relationships.
Overview
6
6
years of professional experience
Work History
Technical Support Representative
Gatestone & Co.
Brantford, ON
06.2022 - Current
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Diagnosed system errors and implemented solutions to resolve them.
- Maintained detailed records of customer interactions and transactions.
- Identified potential areas for improvement in existing products or services.
- Monitored customer feedback to ensure high levels of satisfaction.
Warehouse Associate Team Lead
TJX
Mississauga, ON
05.2021 - 05.2022
- Managed a team of warehouse associates to ensure efficient and accurate order fulfillment.
- Monitored daily inventory levels and implemented appropriate strategies for maintaining optimal stock levels.
- Supervised the loading and unloading of trucks, ensuring safety protocols were followed at all times.
- Assisted in the development of short-term goals and long-term objectives for the department.
- Provided training to new employees on proper handling techniques, forklift operations, and other job related tasks.
- Conducted regular performance reviews with staff to assess progress towards meeting operational goals.
Crew Member
Tim Hortons
Kitchener, ON
02.2022 - 05.2022
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
Customer Service Representative
Teleperformance Global Services Private Limited
Punjab, India
06.2019 - 09.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Computer Programming/Computer Engineering -
Conestoga College
Waterloo, ON04.2022
High School Diploma -
C.B.S.E
India03.2019
Skills
- Systems Analysis
- Technical Support
- Hardware Diagnostics
- Application Support
- Customer service
- Business Development
- MS Office proficiency
- Customer Success Management
- Technical troubleshooting
- Complaint resolution
Timeline
Technical Support Representative
Gatestone & Co.
06.2022 - Current
Crew Member
Tim Hortons
02.2022 - 05.2022
Warehouse Associate Team Lead
TJX
05.2021 - 05.2022
Customer Service Representative
Teleperformance Global Services Private Limited
06.2019 - 09.2021
Computer Programming/Computer Engineering -
Conestoga College
High School Diploma -
C.B.S.E
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