Gurpreet Johal
Surrey,BC
Summary
Expert IT Coordinator and System Administrator with a proven track record of delivering Service Excellence by effectively prioritizing tasks in high-pressure environments. Experienced Computer Systems Analyst with a proven track record in analyzing and improving computer systems for efficiency and effectiveness. Proficient in evaluating user needs, designing solutions, and implementing software and hardware upgrades. Skilled in conducting system audits, troubleshooting issues, and recommending improvements to enhance performance and security.
Overview
12
12
years of professional experience
Work History
Senior Desktop Support Specialist
Surrey Police Service
Surrey, British Columbia
07.2024 - Current
- Troubleshooting to diagnose and resolve technical issues.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Focused on the onboarding process for the sworn officers and civilians.
- Tracking all devices, including new laptops, imaged devices, and phones by Intune and SCCM.
- Troubleshot basic technical issues related to phone systems and reported any major problems immediately. MS Teams conference and A/V issues.
- Learning the TELUS GoCo tool, TELUS SIP trunking R4SSP.
- Documentation on how to use Teams, IP Phones, and asset management.
SYSTEM ADMINISTRATOR
Regency FPI- Delta, Canada
Delta, Canada
01.2024 - 05.2024
- Ensured IT infrastructure and services are operating in company standards and best practices. Developed and maintained documentation and training procedures.
- Level 2 helpdesk support to lead troubleshooting and escalate external support if necessary.
- Ensure compliance of all users and assets with company policy and software licensing agreement.
- Backup and networking maintenance, MS Exchange,DNS/DHCP , Hyper V ,VMWare and SharePoint
- Managed the phone system through RingCentral.
IT COORDINATOR & SYSTEM ANALYST
Avison Young - Vancouver, Canada
Vancouver, Canada
09.2017 - 12.2023
- Collaborates cross-functionally with management and various departments to drive the successful execution of an IT strategy, fostering synergy within the organization.
- Proficient in IT tools such as Intune Autopilot, Single Sign-On (OKTA), Azure AD admin, and Smart IT, delivering cutting-edge technological solutions
- Managed server deployments and configurations, including hardware and software upgrades.
- Meticulously manages troubleshooting IT assets, monitoring licenses for Office 365, Adobe Suite, ACT, APTO, ARGUS, and Real Broker, ensuring optimal resource utilization.
- Assisted in training new PBX operators on how to use the system correctly. Performed regular maintenance checks on the PBX system to ensure it is functioning properly.
- Phone Manager for the Shoretel system ( Admin tool) , managed the switches , routing and networking flow.
INFRASTRUCTURE SUPPORT LEAD
Indigena Solutions LP (Accenture) - Delta, Canada
Delta, Canada
05.2012 - 08.2017
- Maintained a stellar track record in developing and delivering Service Level Agreements and Help Desk deliverables to ensure unparalleled customer satisfaction.
- Proficiently prioritized and executed tasks within a fast-paced, high-pressure environment, demonstrating exceptional time management skills.
- Multichannel Resolution: Managed incoming calls to the Help Desk via phone and email, ensuring a courteous, timely, and effective resolution of end-user issues.
- Server Maintenance, AD ,SharePoint.
- Active Directory Wizard: Proficiently created, modified, and managed AD Users and group permissions.
Education
ITIL V4 Foundation Certification -
AXELOS
Surrey, BC01.2024
Certified Azure Administrator (AZ104) -
Microsoft
BC10.2023
Applied Network Administration and Design
CDI College
Surrey, BC04-2010
Master of Science - Computer Science
GNDU
India01.2007
Skills
- System Administration
- Advanced troubleshooting
- Asset Management
- Training and mentoring
- Technical Documentation
- User Account Management
- Technical Support
- System Configuration
- Patch management
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Senior Desktop Support Specialist
Surrey Police Service
07.2024 - Current
SYSTEM ADMINISTRATOR
Regency FPI- Delta, Canada
01.2024 - 05.2024
IT COORDINATOR & SYSTEM ANALYST
Avison Young - Vancouver, Canada
09.2017 - 12.2023
INFRASTRUCTURE SUPPORT LEAD
Indigena Solutions LP (Accenture) - Delta, Canada
05.2012 - 08.2017
ITIL V4 Foundation Certification -
AXELOS
Certified Azure Administrator (AZ104) -
Microsoft
Applied Network Administration and Design
CDI College
Master of Science - Computer Science
GNDU
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