Senior Operations and Asset Management Leader with 12+ years of experience directing large-scale, safety-critical maintenance organizations in municipal and private-sector environments. Proven success in fleet operations, maintenance management, strategic planning, capital and operating budget management, lifecycle asset management, unionized workforce leadership, performance management, and regulatory compliance. Recognized for improving safety, reducing costs, optimizing asset utilization, and driving operational excellence. Adept at leading unionized and non-unionized teams, managing large budgets, and implementing sustainability and electrification initiatives.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Fleet Operations Manager
City Of Abbotsford
Abbotsford
01.2024 - Current
Lead city-wide fleet operations, ensuring cost-effective maintenance and repair of all municipal vehicles and equipment, including the Fire Department, Airport, and Police.
Provide strategic and operational leadership for a large, safety-critical fleet, and equipment portfolio supporting essential public services.
Direct short- and long-term maintenance planning, aligning operational needs with capital programs, and lifecycle replacement strategies.
Develop and manage operating and capital budgets, including multi-year forecasting, cost modeling, and council-approved capital submissions.
Lead and coach managers, certified trades staff, and technical specialists in a regulated, union-influenced environment.
Establish and monitor performance standards, productivity measures, and KPIs related to asset availability, safety, and cost efficiency.
Lead as a project sponsor for major fleet initiatives, including electrification, telematics implementation, and technology modernization.
Liaise with internal departments (Fire, Police, Public Works), and external stakeholders to resolve issues with significant operational impact.
Strengthen emergency readiness and operational resiliency for weather-driven, high-impact events.
Managing all other legislative requirements for the entire city fleet, working closely with the FIRE and Police departments in the procurement and maintenance of the fleet.
Oversee telematics systems, including road mapping for snow and ice operations, and emergency operations.
Working closely with vendors on new updates in technology and fleet electrification.
Leading a team of certified technicians, emergency vehicle technicians, EV techs, automotive techs, fleet procurement, and project coordinators.
Spearheaded sustainability initiatives within the organization by incorporating eco-friendly vehicles into the fleet mix, wherever feasible.
Conducted thorough analyses of accident data to identify trends or patterns that could inform future safety training sessions.
Improved driver retention rates through effective employee engagement initiatives, like incentive programs or recognition awards ceremonies.
Implemented preventive maintenance programs, significantly reducing repair costs, and extending vehicle life spans.
Managed budgeting processes, effectively controlling costs, and maximizing resources.
Branch Operations Manager
Penske truck rental
Delta, BC
03.2022 - 02.2024
Held full executive accountability for multi-site operations, including maintenance delivery, facilities, safety, and financial performance.
Directed a workforce of 30+ union and exempt staff, ensuring safe work practices and consistent service delivery in a 24/7 environment.
Led strategic and tactical planning, translating corporate objectives into branch-level execution plans and budgets.
Streamlined business outreach and re-engagement of lost customers, in coordination with the sales team.
Negotiating with vendors for better pricing and warranty parts on national accounts.
Leading the safety team in ensuring that safety protocols are set up for any safety-related issues.
Managed P&L performance, forecasting, cost controls, and asset utilization strategies.
Negotiated national vendor and warranty agreements, improving cost recovery, and supply reliability.
Established standardized KPIs to measure productivity, service quality, and safety outcomes.
Part of the hiring team, making sure talent is identified either internally or externally.
Handling an aging fleet and making sure equipment is utilized to its potential and retiring equipment when needed.
Making sure inventory cycle counts are done every three months and implementing a process to focus on parts being charged and returned when not used in a timely manner for credits.
Handling all facility-related development, challenges, upgrades, safety, etc.
Knowledge on national safety code, licensing and DOT rules.
Handling ICBC paperwork, damage-related queries, and procedures.
Ass. Operations Manager
Ryder truck rental & fleet solutions
02.2017 - 03.2022
Directed maintenance and operational performance for a complex, regulated business unit, supporting critical customer operations.
Developed and implemented plans to improve productivity and efficiency within the BU.
Led a unionized technical workforce, managing performance, training, succession planning, and labor relations considerations.
Ensured consistent, high-level customer service and profitability by proper planning, scheduling, and training.
Developed annual operating plans, capital forecasts, and long-range asset strategies aligned with enterprise financial objectives.
Provided senior management with advanced financial analysis, lifecycle costing, and risk assessments.
Making sure the training of employees is constantly updated based on new technology.
Implemented safety protocols to ensure compliance with industry regulations and standards.
Streamlined business outreach and re-engagement of lost customers, in coordination with the sales team.
Negotiating with vendors for better pricing and warranty parts on national accounts.
Analyzed operational data to identify areas for process improvement and efficiency gains.
Provide advice and technical assistance with cost analysis, fiscal allocation, and budget preparation for Western Canada.
Assisting senior management with forecasting cost analysis and providing insights on maintenance-related challenges.
Operations Supervisor
BISON TRANSPORT INC
Langley, British Columbia
04.2015 - 02.2017
Handling complete fleet maintenance and service of units.
Established and commissioned a new maintenance facility, including workforce planning, policies, and operational systems.
Led infrastructure maintenance planning, inventory control, and vendor management for a large asset base.
Reduced maintenance costs by up to 90% by bringing work in-house.
Handling complete warehouse operations and working with strict timelines to meet customer expectations.
Initiated concepts and theories related to planning, scheduling, and safety.
Support and motivate the team by encouraging a positive work culture.
Managed inventory, cycle counts, warranty claims, and vendor negotiations.
Initiating a preventative maintenance program for the fleet and making sure that the aging of the fleet is controlled.
Exceptional in problem-solving skills and analyzing needs beforehand.
Part of the core group to handle refrigerated units (trailers).
Assigning work to techs on the floor, making sure SRT is followed, and all repairs are completed under safety standards.
Performing cycle counts, and making sure inventory is stocked, marked, and accounted for.
Maintaining an excellent set of written and verbal communications with management and operations.
Coordinated maintenance activities to support time-sensitive, high-availability operations.
Coordinated preventative maintenance schedules, verifying equipment safety, and function.
OPERATIONS MANAGER
GOODLUCK Truck & Trailer
12.2012 - 04.2015
Responsible for over-all duties related to administration and Fleet Maintenance.
Managing customer inflow related to servicing of trucks and trailers.
Managing work flow and assisting techs with parts and services that are required related to units.
Handling clients and addressing issues and explaining them with their respective vehicles, assigning duties managing accounts receivable and payables.
Taking care of the Inventory, handling PMP (Preventive maintenance program) for different fleet customers and individual clients.
Expert with operational duties & customer service.
Assigning work to colleagues making sure all deadlines are met.
Maintaining AR/AP and processing payments.
Performing bank reconciliations.
Payroll duties and clearing out invoices using debit machines.
Fleet Operations Manager at Sixt International, Powered By Abou Ghaly Motors GroupFleet Operations Manager at Sixt International, Powered By Abou Ghaly Motors Group