GURPREET GILL
Delta,BC
Summary
Highly skilled professional with 12 years of experience related to Operations, Fleet Maintenance & Customer Service. Strong organizational abilities and Decision making skills. Ability to execute inspections and recommend solutions to complex problems. Extensive experience in equipment maintenance including trouble shooting of systems. Self-directed, self-motivated hard worker, ready to take new challenges and opportunities to make a difference. Ability to stream line procedures that improves safety levels, productivity and Quality.
Overview
12
12
years of professional experience
Work History
Fleet Operations Manager
City Of Abbotsford
01.2024 - Current
- Managing Fleet Operations to ensure efficient and cost-effective delivery of maintenance and repair programs for all city owned or operated vehicles and equipment.
- Developing and directing activities to ensure timely repairs, quality of repair, effective preventative maintenance, legislative compliance and superior customer service.
- Managing staff and contractors in the maintenance and repair of vehicles and equipment, including workforce planning, hiring,coaching,discipline and performance management.
- Developing and managing service level agreements with clients to ensure service levels are identified and met, problems are addressed and client satisfaction is maintained.
- Researching equipment availability, effectiveness and suitability. Preparing purchase and lease specification documents and evaluates vendor submissions. Works closely with purchasing, department managers, supervisors and operators. Researching and co-ordinating vehicle equipment site visits for demonstration purposes based on departmental and corporate needs.
- Assisting all city departments with the preparation of specification and acquisition of light duty vehicles in accordance with the green fleet plan.
- Managing all other legislative requirements for the entire city fleet, working closely with FIRE and Police departments in procurement and maintenance of fleet.
- Making recommendations and assisting in the preparation of the departments operating and capital budgets. Preparing approved capital and replacement reports for council, as well as fleet budget performance reports for various departments.
- Managing telematics systems, implementation in road mapping for snow and ice conditions.
- Working closely with all departments in assisting safe operations.
- Working closely with vendors in new updates on technology and fleet electrification.
- Leading a team of certified technicians, fleet procurement and coordinators.
- Established strong vendor relationships for cost-effective procurement of vehicles and parts.
- Spearheaded sustainability initiatives within the organization by incorporating eco-friendly vehicles into the fleet mix wherever feasible.
- Conducted thorough analyses of accident data to identify trends or patterns that could inform future safety training sessions.
- Improved driver retention rates through effective employee engagement initiatives like incentive programs or recognition awards ceremonies.
- Implemented preventive maintenance programs, significantly reducing repair costs and extending vehicle life spans.
- Managed budgeting processes, effectively controlling costs and maximizing resources.
Branch Service Manager
Penske truck rental
03.2022 - 02.2024
- Handling complete operational duties for the 2 locations
- Directing cost effectiveness ideas on how to run the location efficiently
- Handling complete fleet maintenance and location maintenance decisions
- Handling all facility related development/challenges/upgrades/safety etc
- Knowledge on national safety code, licensing and DOT rules
- Handling Icbc paperwork damage related queries and procedures
- Directing a team of 26 technicians and 3 supervisor and 3 maintenance coordinator
- Supported and motivated team by encouraging and leading positive work culture
- Streamlined business outreach and re-engagement of lost customers in coordination with the sales team
- Negotiating with vendors for better pricing and warranty parts on national accounts
- Leading the safety team in ensuring safety protocol was set up for any safety related issues
- Focussing on P&L and implementing process for better output
- Providing assistance on cost analysis and budget allocations
- Implementing procedures and policies for efficient production
- Driving new policies and procedures, making sure they are followed
- Being a mentor and develop and coach team members
- Working with shop supervisors and providing guidance and direction
- Handling all customer related queries and making sure updates are followed everyday
- Part of the hiring team, making sure talent is identified either internally or externally
- Handling billing enquires and assisting sales team when required
- Making all asset related decisions
- Handling ageing fleet and making sure equipment is utilized to it potential and retiring equipment when needed
- Making sure inventory cycle counts are done every 3 months and implemented a process to focus of parts being charged and returned when not used in timely manner for credits
- Set up a process to ensure all new units are inspected in a timely manner.
- Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
Ass. Operations Manager
Ryder truck rental & fleet solutions
02.2017 - 03.2022
- Directing overall activities and performance of employees related to maintenance and operations
- Developed and implemented plans to improve productivity and efficiency within BU
- Ensured consistent high level customer service and profitability by proper planning, scheduling & training
- Handling complete facility maintenance related decisions
- Experienced in transport compliance management
- Dealing with all safety related queries
- Knowledge on national safety code, licensing and DOT rules
- Handling Icbc paperwork damage related queries and procedures
- Handling complete warehouse operations when required
- Running day to day operations
- Overlooking a team of service writers and ensuring planning and scheduling of units is done based on customers requirements and availability
- Supported and motivated team by encouraging and leading positive work culture
- Directing a team of 24 techs in a unionized environment, understanding management rights, their role and collective agreement
- Making sure training of employees is constantly updated based on new technology
- Handling all lease, rental & sales customers and providing them with best of solutions based on their needs
- Streamlined business outreach and re-engagement of lost customers in coordination with the sales team
- Negotiating with vendors for better pricing and warranty parts on national accounts
- Handling complete budget planing for the financial year based on critical reporting and analysis for BU
- Provide advice and technical assistance with cost analysis, fiscal allocation and budget preparation for western canada
- Assisting on AP & AR and dealing with revenue, P&L and also making sure our running cost is at check
- Leading the safety team in ensuring safety protocol was set up for any safety related issues
- Assisting senior management with forecasting cost analysis and providing insights on maintenance related challenges.
Maintenance SUPERVISOR
BISON TRANSPORT INC
04.2015 - 02.2017
- Handling complete fleet maintenance and service of units
- Initiated and completed set up of a brand new maintenance facility along with hiring techs, leadhands, parts rep, operations staff etc
- Budget planning for the entire year and making sure that all the units are kept up to date with safety measures and performance
- Lowered maintenance cost by 90%
- All the work was being performed in house
- Handling complete warehouse operations and working of strict time lines to meeting customer expectations
- Initiated concepts and theories related to planning, scheduling and safety
- Support and motivate team by encouraging positive work culture
- Team building activities
- Analyzing safety measures and making sure that the fleet is safe to operate
- Initiating Preventative maintenance program for fleet and making sure that ageing of the fleet is controlled
- Exceptional in problem solving skills and analyzing needs beforehand
- Part of the core group to handle refrigerated units (trailers)
- Scheduling day to day work based on the availability of units
- Assigning work to techs on floor, making sure SRT is followed and all repairs are completed under safety standards
- Maintaining stock on parts inventory
- Performing cycle counts and making sure inventory is stocked and marked and accounted for
- Negotiating with vendors for better pricing and stocking of parts and services
- Handling warranty for all parts and service
- Assisting operations with the availability of units and the out of service list
- Maintaining excellent set of written and verbal communication with management and operations
- Excellent is using different operating software
- Conducting training on new technology's being launched on trucks/reefer etc
- And updated versions on software
- Strong analytical capabilities
- Understanding the importance of analyzing business needs
- Set and Maintained high standards
- Provided daily motivational training to ensure that employees realized that their work is meaningful.
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
OPERATIONS MANAGER
GOODLUCK Truck & Trailer
12.2012 - 04.2015
- Responsible for over-all duties related to administration and Fleet Maintenance
- Managing customer inflow related to servicing of trucks and trailers
- Managing work flow and assisting techs with parts and services that are required related to units
- Handling clients and addressing issues and explaining them with their respective vehicles, assigning duties managing accounts receivable and payables
- Taking care of the Inventory, handling PMP (Preventive maintenance program) for different fleet customers and individual clients
- Expert with operational duties & customer service
- Assigning work to colleagues making sure all deadlines are met
- Maintaining AR/AP and processing payments
- Performing bank reconciliations
- Payroll duties and clearing out invoices using debit machines
- Handling complete overall Shop maintenance duties
- Addressing warranties and issue related to it
- Negotiating with vendors for better pricing and stocking of parts and services.
Education
Diploma - Hospitality & Management
Frankfinn
Chennai01.2009
BSC - Chemistry
Loyola
05.2006
Computer Science & Mathematics & Science -
St Mary's
01.2001
Skills
- Leadership qualities
- Budget planning
- Operational excellence
- Inventory management
- Flexible and Accountability
- Team player
- Strong in decision making
- Time management
- Strong work ethics
- Driver management
- Incident Investigation
- Vehicle Maintenance
- Asset Utilization
- Transportation Regulations
- Government Regulations
- GPS Navigation
- Preventive Maintenance
- Cost Reduction
- Mechanical Aptitude
- Equipment procurement
- Lifecycle Management
Key Proficiencies
- Team Building & Leadership
- Excellent Customer service skills
- Supporting and driving positive work culture.
- Organization & Time Management
- Safety & Compliance Management
- Preventative Maintenance Program
- Facility maintenance
- Strong Communicator
- Excellent customer service skills
- Planning & Scheduling
- Budget & Finance
- Vendor and sub contractor Management
- Knowledge on Equipments
- Technical knowledge
- Fleet Management
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Tamil
Native or Bilingual
Timeline
Fleet Operations Manager
City Of Abbotsford
01.2024 - Current
Branch Service Manager
Penske truck rental
03.2022 - 02.2024
Ass. Operations Manager
Ryder truck rental & fleet solutions
02.2017 - 03.2022
Maintenance SUPERVISOR
BISON TRANSPORT INC
04.2015 - 02.2017
OPERATIONS MANAGER
GOODLUCK Truck & Trailer
12.2012 - 04.2015
Diploma - Hospitality & Management
Frankfinn
BSC - Chemistry
Loyola
Computer Science & Mathematics & Science -
St Mary's
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