Gurpreet Dhonkal
Edmonton,AB
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Goal-oriented Customer Service Manager with 15+ years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Overview
18
18
years of professional experience
Work History
Shift Supervisor
Starbucks
01.2012 - Current
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Shift Manager
McDonalds
01.2007 - 01.2011
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Trained and mentored new employees to maximize team performance.
- Tracked receipts, employee hours, and inventory movements.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Excelled in every store position and regularly backed up front-line staff.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
Front End Supervisor
Sobeys
01.2008 - 01.2009
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Education
Business Administrative Management - Business Administration
CDI College
Edmonton, AB05.2012
High School Diploma -
Holy Heart Convent High School (India)
Edmonton, AB03.1999
Skills
- Superior customer service
- Effective problem solving
- Schedule Management
- Employee Training
- Financial Management
- Business Development
- Flexible Work Schedule
- Inventory Control
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Shift Supervisor
Starbucks
01.2012 - Current
Front End Supervisor
Sobeys
01.2008 - 01.2009
Shift Manager
McDonalds
01.2007 - 01.2011
Business Administrative Management - Business Administration
CDI College
High School Diploma -
Holy Heart Convent High School (India)
Similar Profiles
Bianca KeatonBianca Keaton
Barista at StarbucksBarista at Starbucks
Sofie MiuraSofie Miura
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Haley LongHaley Long
Barista at StarbucksBarista at Starbucks