Gurpreet Dhillon
Surrey,BC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dispatcher
KHM Transport Ltd
Surrey, British Columbia
10.2023 - Current
- Assigned drivers to appropriate routes based on customer needs.
- Maintained logs of all incoming calls and assigned tasks.
- Verified driver credentials prior to assigning them a route or task.
- Received and dispatched calls for emergency services.
- Developed strategies for improving efficiency within the dispatch department.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Resolved customer complaints related to service issues or delays.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Ensured compliance with safety regulations and company policies.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Updated records of driver locations, delays, and cancellations.
Uber Driver
Uber driver's
Vancouver, British Columbia
06.2023 - Current
- Ensured customer safety by providing seat belts and adhering to traffic laws.
- Responded to customer inquiries in a timely manner via phone or text message.
- Navigated routes using GPS systems for efficient delivery of passengers.
- Continuously monitored traffic conditions in order to select optimal route for passenger destination.
- Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
- Adhered to all city regulations related to ride share services such as speed limits, parking rules.
- Displayed excellent time management skills by arriving at pickup locations early or on time.
- Greeted customers and provided them with information about the rideshare service.
Customer Service Agent
Japan Airlines
Vancouver, British Columbia
03.2022 - 06.2023
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Resolved customer complaints quickly and efficiently.
- Assisting passengers with check-in, answering inquiries, resolving issues, handling ticketing and reservations, providing information on flights and services, ensuring smooth boarding processes, and addressing customer concerns with professionalism.
- Coordinate with other airport staff to ensure a seamless travel experience for passengers.
Event Security Guard
Guard tech
Vancouver, British Columbia
03.2022 - 02.2023
- Provided guidance on crowd control management during events.
- Enforced rules and regulations within the facility as set forth by local authorities or management personnel.
- Conducted security checks of attendees, staff and vendors to ensure safety and compliance with regulations.
- Informed patrons about safety policies, procedures, and protocol for attending events.
Kitchen Assistant Manager
Whitespot restaurant
Richmond, British Columbia
09.2017 - 02.2022
- Organized and monitored inventory levels of food supplies and kitchen equipment.
- Ensured compliance with health, safety, and sanitation regulations in the kitchen area.
- Resolved conflicts between employees professionally while maintaining a positive work environment.
- Collaborated with restaurant managers to develop marketing strategies for special events.
- Implemented cost-saving measures without compromising quality or customer satisfaction.
- Planned and developed menus, recipes, and food preparation techniques.
- Motivated team members by providing feedback on their performance and encouraging teamwork.
Education
Journalism And Mass Communication
Columbia College
Vancouver, BC08-2019
Skills
- Service Coordination
- Dispatch Coordination
- Route Navigation
- Customer Relations
- Schedule Management
- Database Management
Certification
- BC class 4 Unrestricted license
- security guard license
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Urdu
Professional
References
References available upon request.
Timeline
Dispatcher
KHM Transport Ltd
10.2023 - Current
Uber Driver
Uber driver's
06.2023 - Current
Customer Service Agent
Japan Airlines
03.2022 - 06.2023
Event Security Guard
Guard tech
03.2022 - 02.2023
Kitchen Assistant Manager
Whitespot restaurant
09.2017 - 02.2022
Journalism And Mass Communication
Columbia College
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