Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Gurprabhdeep Singh

Surrey,BC

Summary

Dynamic Call Center Representative with a proven track record at Calling, where I excelled in managing high call volumes and resolving complex issues, ensuring client satisfaction. Skilled in customer support and adept with multiple software systems, I significantly improved efficiency and customer service quality.

Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.

Overview

1
1
year of professional experience

Work History

Call Center Representative

Calling
01.2024 - 01.2025
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

Bachelor - Supply Chain Management

Selc College
Vancouver, BC
04-2028

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Communicating with clients
  • Cash handling
  • Call control skills
  • Computer skills

Languages

English
Professional Working
Hindi
Full Professional
Punjabi
Full Professional

Interests

  • Gardening
  • Participating in cultural exchange programs and homestays
  • Adventure Travel
  • Historical Exploration
  • Road Trips
  • Video Game Design

Timeline

Call Center Representative

Calling
01.2024 - 01.2025

Bachelor - Supply Chain Management

Selc College
Gurprabhdeep Singh