Gurpinder Singh Sandhu
Owen Sound,ON
Summary
Proven track record in enhancing customer loyalty and resolving conflicts with empathy at Scotiabank, showcasing exceptional customer service and problem-solving abilities. Gained hands-on networking experience at Rally Software, driving cost savings and ensuring business continuity. Skilled in active listening and critical thinking, I excel in high-pressure environments.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Scotiabank
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Network Technician Intern
Rally Software
01.2024 - 07.2024
- Assisted senior technicians with complex projects, gaining valuable hands-on experience in various aspects of networking.
- Worked closely with other departments to understand their networking needs, providing tailored solutions accordingly.
- Coordinated with vendors to procure necessary equipment at the best possible prices, contributing to overall cost savings.
- Participated in the creation of disaster recovery plans, ensuring business continuity during unforeseen events.
Education
Master of Science - Computer System Networking Technician
Canadore College of Applied Arts And Technology
Mississauga, ON12.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Money handling abilities
Timeline
Customer Service Representative
Scotiabank
08.2024 - Current
Network Technician Intern
Rally Software
01.2024 - 07.2024
Master of Science - Computer System Networking Technician
Canadore College of Applied Arts And Technology
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