Sumandeep Sidhu
Edmonton,AB
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry, and database administration. Highly efficient planning, problem-solving, and communication skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative - Tier 2
Rogers communication
02.2022 - Current
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Managed high-pressure situations calmly, prioritizing tasks effectively while maintaining a professional demeanor.
- Investigated and resolved accounting, service, and delivery concerns.
- De-escalated upset customers through attentive listening and offering a variety of solutions.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Trained staff on operating procedures and company services.
- Utilized customer service software to manage interactions and track customer satisfaction.
Manager
Salt and Pepper Hakka Chinese
02.2019 - 10.2021
- Ensure high levels of customer satisfaction through excellent service.
- Controlled costs to keep the business operating within budget and increase profits.
- Complete store administration and ensure compliance with policies and procedures
- Managed and motivated employees to be productive and engaged in work.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Improved marketing to attract new customers and promote business.
- Maintain store staff by recruiting, selecting, orienting and training employees.
- Maintain inventory by implementing purchasing plans and staying in contact with vendors and shippers
Office Administrator
Humber college
07.2018 - 01.2019
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Data organization & upkeep, and miscellaneous tasks as required.
- Created and updated spreadsheets and presentations for weekly, monthly and quarterly updates to upper management.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Receptionist
Career One staffing
11.2016 - 06.2018
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Maintaining inventory of office supplies and ordering accordingly
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
Education
Post Graduate Diploma - Human Resources Management
Seneca College
Toronto, ON04.2018
Post Graduate Diploma - Hospitality and Tourism Operations Management
Humber College
Etobicoke, ON04.2017
Bachelor of Technology - Electronics and Communication
Punjab Technical University
05.2014
Skills
- Customer satisfaction measurement
- Administrative and Office Support
- Shipping and Logistics
- Microsoft Office
- Computer Proficiency
- Data entry
- Process streamlining
- Task prioritization
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Representative - Tier 2
Rogers communication
02.2022 - Current
Manager
Salt and Pepper Hakka Chinese
02.2019 - 10.2021
Office Administrator
Humber college
07.2018 - 01.2019
Receptionist
Career One staffing
11.2016 - 06.2018
Post Graduate Diploma - Human Resources Management
Seneca College
Post Graduate Diploma - Hospitality and Tourism Operations Management
Humber College
Bachelor of Technology - Electronics and Communication
Punjab Technical University
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