Gurpinder Kour
Kitchener,ON
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help the team achieve company goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Harbans Aluminium Co
09.2020 - 10.2022
- Provided excellent customer service in a fast-paced contact center environment.
- Demonstrated the positive attitude and passion for delivering exceptional customer care.
- Actively listened to customers, asked probing questions, and determined the best course of action to meet their needs.
- Utilized strong written and verbal communication skills to effectively communicate with customers, avoiding slang and jargon.
- Handled a high volume of customer inquiries and managed conflicting workloads to ensure customer satisfaction under time pressure.
Customer Service Executive
Airtel
07.2018 - 08.2020
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
Education
Master of Commerce -
University of Jammu.
Jammu, IndiaBachelor of Commerce -
University of Jammu
IndiaSome College (No Degree) - Project Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ONSkills
- Excellent written and verbal communication skills
- Proficient in English language
- Familiarity with telephone customer service etiquette
- Computer literacy with competency in Microsoft Office/Google Suite, Internet Explorer, Edge, and Google Chrome
- Logical problem-solving approach, taking corrective actions, and escalating issues as needed
- Flexible schedule availability
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Harbans Aluminium Co
09.2020 - 10.2022
Customer Service Executive
Airtel
07.2018 - 08.2020
Master of Commerce -
University of Jammu.
Bachelor of Commerce -
University of Jammu
Some College (No Degree) - Project Management
Conestoga College Institute of Technology And Advanced Learning
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