Gurpinder Kaur
Surrey,BC
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Vancouver International Airport
Richmond, BC
08.2023 - Current
Customer Service Representative
Manouche Shawarma
Guelph, ON
03.2023 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Quality Control Inspector
Unisync Group Ltd.
Guelph, ON
10.2022 - 02.2023
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Crew Member Team Leader
GoodLeaf Farms
Guelph, ON
09.2021 - 09.2022
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
Service Crew Member
Tim Hortons
Guelph, ON
05.2021 - 09.2021
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Line Operator
Maple Leaf Ltd.
Guelph, ON
07.2020 - 05.2021
- Loaded and unloaded product on and off conveyor line by routinely lifting up to Number pounds.
- Communicated effectively with team members across departments for seamless coordination during shift transitions and critical operations updates.
- Followed job order for product specifications, dimensions, tolerances, and sequence of operations.
- Provided timely feedback to supervisors regarding any potential issues or areas for improvement in the production process.
Education
Office Administration General - Computer Information Systems Administration (Network Systems Administration Option)
Conestoga College Institute of Technology And Advanced Learning
Guelph, ON08.2019
Arts
Punjab University Chandigarh
Punjab 05.2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Customer Service Representative
Vancouver International Airport
08.2023 - Current
Customer Service Representative
Manouche Shawarma
03.2023 - 08.2023
Quality Control Inspector
Unisync Group Ltd.
10.2022 - 02.2023
Crew Member Team Leader
GoodLeaf Farms
09.2021 - 09.2022
Service Crew Member
Tim Hortons
05.2021 - 09.2021
Line Operator
Maple Leaf Ltd.
07.2020 - 05.2021
Office Administration General - Computer Information Systems Administration (Network Systems Administration Option)
Conestoga College Institute of Technology And Advanced Learning
Arts
Punjab University Chandigarh