Gurpinder Kaur
Edmonton,AB
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Process Guide
Amazon
09.2023 - Current
- Responsible for improving the quality of BHD stow team by 38.4% which included 1:1 training for a team of 60 Associates, identifying individual barriers and coach them accordingly
- Performed targeted coaching for bottom performers by identifying the root-cause and addressing it.
Associate/ Ambassador
Amazon
05.2023 - 09.2023
- Serve as ambassador and warehouse building problem solver
- Train and assist new employees on how to accurately keep track of product inventory, problem solve and correctly perform amnesty
- Provided punctuality and teamwork in multiple departments as needed
- Worked closely with team members and managed employee relationships
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Sales Associate
The Brick
11.2022 - 05.2023
- Consistently achieved and exceeded monthly sales targets by effectively engaging customers and recommending suitable products
- Demonstrated in-depth product knowledge and provided personalized assistance to customers, resulting in increased customer satisfaction
- Collaborated with team members to ensure a positive shopping experience for customers
- Assisted customers with product inquiries, resolved issues, and provided post-sales support
- Utilized strong communication skills to convey technical information to customers in an understandable manner
- Maintained a high level of professionalism and courtesy in handling customer interactions.
Production Team Lead
Hello Fresh
01.2022 - 11.2022
- Led a team of [30] production staff in a fast-paced environment, ensuring daily production goals were met
- Implemented process improvements, resulting in a [67]% increase in production efficiency
- Conducted regular team meetings to communicate production targets, address challenges, and foster a positive work environment
- Monitored quality control measures and implemented corrective actions to maintain high-quality standards
- Trained and mentored new production team members, contributing to a skilled and efficient workforce.
Pizza Maker
Pizza 73
10.2021 - 03.2022
- Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
- Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
- Collaborated with team members to streamline kitchen operations and maintain timely order fulfillment.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
Cashier
Santa And Me
10.2021 - 02.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Business Marketing -
Grant Macewan university
Edmonton, AlbertaSkills
- Build strong relationship
- Customer satisfaction
- Problem Solving
- Store Management
- Financial Performance
- Brand Loyalty
- Communication
- Customer Experience
- Account Management
- Sales
- Team Management
- Inventory Control
- Leadership
- Proven ability to meet and exceed sales targets
- Root Cause Analysis
Languages
English
Professional Working
Awards
Amazon Top Performers Award 2023, Recognized as a top performer for outstanding contributions and achievements at Amazon, demonstrating excellence in Quality and Productivity.
Projects
Free Food Service - Faridkot, Punjab, In the year 2020, I participated in a project organized by the netizens of our city to provide free food to the needy ones. In that project, my duty was to take care of ordering the food as well as managing the finances of the project.
Timeline
Process Guide
Amazon
09.2023 - Current
Associate/ Ambassador
Amazon
05.2023 - 09.2023
Sales Associate
The Brick
11.2022 - 05.2023
Production Team Lead
Hello Fresh
01.2022 - 11.2022
Pizza Maker
Pizza 73
10.2021 - 03.2022
Cashier
Santa And Me
10.2021 - 02.2022
Business Marketing -
Grant Macewan university
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