Gurpiar Gill
Brampton,Ontario
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Bargain Balloons
04.2021 - Current
- Directed the team of 50 people for smooth processing of orders
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Ensuring that quality objectives and delivery deadlines are met.
- Maintained a clean, safe, and organized work environment to enhance the customer experience.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
Customer Service Representative
Loblaws
09.2020 - 04.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Education
Business Finance - Accounting And Finance
Sheridan College
04.2021
Skills
- MS Office
- Product and service knowledge
- Staff Supervision
- Workload Management
- Operations Management
- Customer Relationship Management (CRM)
- Problem Solving
- Team motivation
- Staff Development
- Project Management
- Financial Management
- Team Leadership
Certification
Investment Funds in Canada
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Assistant Manager
Bargain Balloons
04.2021 - Current
Customer Service Representative
Loblaws
09.2020 - 04.2021
Business Finance - Accounting And Finance
Sheridan College
Similar Profiles
Manpreet KaurManpreet Kaur
Customer Service Representative at Bargain BalloonsCustomer Service Representative at Bargain Balloons
Lainey LoweLainey Lowe
Balloon artist at Festoon BalloonsBalloon artist at Festoon Balloons
Roxanna TovarRoxanna Tovar
Customer Service Representative at City BalloonsCustomer Service Representative at City Balloons