Gurpartik Singh

With experience at both Best Buy and Polo Ralph Lauren, I have developed a well-rounded skill set in sales, merchandising, and customer service. At Best Buy, I honed my expertise in selling appliances, computers, and home solutions, ensuring customers received the best deals and product recommendations while assisting with installations and technical support. At Polo Ralph Lauren, I strengthened my sales abilities by engaging with customers, driving product sales, and effectively merchandising the store to highlight key items. Additionally, I gained proficiency in cashiering, handling transactions accurately and efficiently. My experience across diverse retail environments has equipped me with strong communication, problem-solving, and organizational skills, allowing me to deliver exceptional service and drive sales success.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Product Knowledge: Gained in-depth knowledge of a wide range of appliances, computers, and home solutions systems, including features, benefits, and troubleshooting techniques.
• Customer Service: Provided exceptional service to customers by assisting in product selection, offering tailored recommendations, and addressing technical inquiries, ensuring customer satisfaction.
• Installation Support: Assisted with the installation and setup of appliances and electronics, ensuring all products were configured properly for optimal performance.
• Sales and Promotions: Actively participated in driving sales for the department, promoting seasonal discounts, new arrivals, and exclusive promotions.
• Technical Support: Offered expert guidance on troubleshooting and resolving issues with appliances, computers, and home systems, both in-store and via phone support.
• Cross-Department Collaboration: Worked closely with other departments (e.g., installation teams, customer service) to ensure seamless transactions and on-time deliveries.

• In my role at Best Buy, I consistently focused on securing the best deals for customers by identifying promotional opportunities and matching products to their needs. I worked closely with customers to ensure they received the most value for their purchase, whether through special discounts, extended warranties, or bundling options. My attention to detail and strong product knowledge allowed me to complete sales efficiently while ensuring customer satisfaction and repeat business.

Loading and Unloading

• Loading: Ensure appliances are properly loaded onto the delivery vehicle, securing them to prevent damage during transport.
• Unloading: Unload the appliances carefully, taking precautions to avoid damage to the product or the customer's property.

• Route Planning: Determine the best route to ensure timely and safe delivery, considering traffic, weather, and road conditions.
• Handling Fragile Items: Handle large or fragile items with care, using the proper equipment, like dollies or lift gates, to ensure safe movement.

• Communicating Delivery Schedule: Inform customers of the estimated delivery window and provide updates if there are any delays.
• Providing Instructions: Offer any necessary guidance on installation or basic use of the appliance if applicable.
• Respecting Property: Ensure that appliances are delivered without causing damage to the customer’s home, such as avoiding scratches on walls or floors.

• Basic Setup: For some appliances, like washers, dryers, refrigerators, or stoves, the delivery person may need to install or set them up as part of the service.
• Connecting Utilities: For appliances requiring water or gas connections, the delivery person may assist in connecting these services (though some may require a licensed professional).

• Pre-Delivery Checks: Verify the appliance’s condition before loading it and ensure it is in working order.
• Post-Delivery Inspection: Check the appliance on-site with the customer, confirming that no damage occurred during transport and that the unit works properly.

• Receipt Confirmation: Obtain a customer signature to confirm receipt of the appliance and that it is in good condition.
• Return of Packaging: If the delivery includes removal of old appliances, it’s also the delivery person’s responsibility to take away packaging and dispose of it properly.

• Following Protocols: Adhere to company safety procedures and guidelines, ensuring safe lifting and delivery practices to avoid injury.
• Maintaining Equipment: Ensure that the delivery vehicle and handling tools (like straps and dollies) are well-maintained and safe for use.

• Managing Issues: If an appliance is found damaged or defective upon delivery, the delivery person must follow procedures to report and resolve the issue, including processing returns or exchanges.
• Customer Service: Address customer concerns or complaints professionally, escalating to appropriate support if needed.

On-Time Delivery: Ensure timely delivery according to the agreed-upon schedule, managing time effectively to avoid delays and rescheduling.