Gurparkash Singh
Brampton,ON
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Guard
Pinnacle Security Services
Toronto, Ontario
07.2025 - Current
- Monitored premises to ensure safety and security of staff and visitors.
- Conducted regular patrols to identify suspicious activities and report findings.
- Responded promptly to alarms and emergency situations as needed.
- Inspected buildings for fire hazards and unauthorized individuals.
- Assisted in access control by verifying identification of entrants.
- Documented incidents and prepared reports for management review.
- Issued visitor badges and access cards to authorized personnel.
- Provided professional customer service assistance to staff and visitors.
Security Guard
Flash Security
Mississauga, Ontario
11.2023 - 05.2024
- Educated employees and guests on security protocols to improve emergency preparedness.
- Monitored surveillance cameras to identify suspicious activity or unauthorized individuals.
- Operated x-ray and body scanning equipment for detection of prohibited items.
- Maintained accurate incident reports and documentation for comprehensive security logs.
- Enforced company policies to ensure a safe environment for staff and visitors.
- Provided professional customer service to enhance visitor experience.
- Responded swiftly to incidents, delivering findings to event management team.
Warehouse Forklift Operator
MAERSK
Caledon, Ontario
08.2023 - 04.2024
- Efficiently transported materials with forklifts within warehouse environment.
- Loaded and unloaded goods from trucks, adhering to safety protocols.
- Organized inventory in designated areas for streamlined access.
- Ensured efficient material handling by following company guidelines.
- Processed orders by accurately picking products from shelves.
- Boxed, labeled, and shrink-wrapped items for dispatch.
- Relocated goods from dock area to proper storage locations.
Customer Relations Manager
HDFC Bank
Bathinda, India
07.2018 - 12.2022
- Supervised staff performance, providing necessary guidance and support.
- Coordinated with marketing teams to develop targeted promotional campaigns for clients.
- Established relationships with key stakeholders to facilitate effective problem-solving.
- Developed and implemented comprehensive customer relations policies and procedures.
- Resolved escalated customer service issues promptly and effectively.
- Monitored customer service standards to uphold high levels of satisfaction.
- Maintained accurate records of customer interactions in the database for future reference.
- Utilized CRM software to track customer requests and ensure timely follow-ups.
Customer Service Lead
HDFC
BATHINDA
12.2016 - 06.2018
- Resolved customer inquiries and issues promptly, enhancing service efficiency.
- Facilitated training sessions for new customer service representatives.
- Maintained accurate records of customer interactions within the database.
- Utilized CRM software to effectively track customer requests and follow-ups.
- Developed FAQs and training materials addressing common customer concerns.
- Consulted customers regarding needs and addressed issues directly.
- Managed cash and credit card transactions, ensuring accurate receipt handling.
- Excelled in exceeding daily credit card application goals.
Education
MBA - Finance & Marketing
Chnadigarh Scholl Of Business
Punjab04-2016
Skills
- Surveillance monitoring
- Incident reporting
- Access control
- Emergency response
- Safety inspections
- Customer relationship management
- Visitor management
- Team performance assessment
- Employee training
- Telephone etiquette
- Client engagement
- Customer service excellence
- Cash handling
Certification
- FIRST AID AND CPR
- SECURITY LICENSE
- G LICENSE
- FORKLIFT
References
References available upon request.
Timeline
Security Guard
Pinnacle Security Services
07.2025 - Current
Security Guard
Flash Security
11.2023 - 05.2024
Warehouse Forklift Operator
MAERSK
08.2023 - 04.2024
Customer Relations Manager
HDFC Bank
07.2018 - 12.2022
Customer Service Lead
HDFC
12.2016 - 06.2018
MBA - Finance & Marketing
Chnadigarh Scholl Of Business
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