GURPAL Sihra
Guelph,ON
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Winners Merchants Inc.
Guelph, Ontario
04.2019 - Current
- Managed customer issues with efficiency and prompt response.
- Identified opportunities for upselling additional products or services based on customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered inbound calls, chats and emails to facilitate customer service.
Financial Advisor(Part Time)
World Financial Group
Guelph, Ontario
01.2024 - Current
- Attended continuing education seminars to stay abreast of changes in the industry regulations and best practices.
- Communicated regularly with clients via phone, email, or video conferencing regarding their financial matters.
- Analyzed potential investments such as stocks, bonds, mutual funds, real estate and insurance products for clients.
Education
Associate of Science - Mechanical Engineering
GNDEC
India08-2009
Skills
- Time Management
- Excellent Communication
- Relationship Building
- Dependable and Responsible
- Decision-Making
Languages
English
Professional
Punjabi
Professional
Hindi
Professional
Certification
- HLLQP
Timeline
Financial Advisor(Part Time)
World Financial Group
01.2024 - Current
Customer Service Representative
Winners Merchants Inc.
04.2019 - Current
Associate of Science - Mechanical Engineering
GNDEC
- HLLQP
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