Gurpal Kaur
West Kelowna,BC
Summary
Driven by a results-focused approach, I enhanced team productivity and customer satisfaction at One Stop Shop by applying strategic planning and exceptional leadership. My expertise in staff management and adaptability, honed across roles at The Home Depot Inc and Just Cozy, significantly improved operational efficiency and employee motivation, demonstrating a commitment to excellence and a goal-oriented mindset.
Overview
2
2
years of professional experience
Work History
Supervisor
One Stop Shop
07.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Cashier
The Home Depot Inc
04.2023 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
Key Holder
Just Cozy
11.2022 - 02.2024
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain an organized and tidy store.
- Assisted customers in locating specific items they were looking for quickly increasing overall client satisfaction.
Education
Diploma in Financial Services - Finance
Sask Polytechnic
Regina, SK08.2023
Masters in Business Administration -
World Educational Services
Regina, SK08.2022
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Strategic Planning
- Teamwork and Collaboration
- Multitasking
- Attention to Detail
Languages
English
Full Professional
Punjabi
Native or Bilingual
Timeline
Supervisor
One Stop Shop
07.2024 - Current
Cashier
The Home Depot Inc
04.2023 - 06.2024
Key Holder
Just Cozy
11.2022 - 02.2024
Diploma in Financial Services - Finance
Sask Polytechnic
Masters in Business Administration -
World Educational Services
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