Gurpal

• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Employees scheduling, budget planning, period end inventory.
• Developed and maintained relationships with external vendors and suppliers.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Facilitated smooth collaboration between departments through clear communication channels.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
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• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Increased customer retention rates by implementing customer feedback into actionable improvements.

Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.

Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.

Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.

Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.

• Conducted regular reviews of operations and identified areas for improvement.

• Oversee the produce department when the Produce Manager is not present on the floor; training, and scheduling work assignments
• Supervise and training team members
• Maintain product displays and signage
• Keep shelves stocked, organized and clean
• Receive orders, writing order and confirm shipments
• Managing finances and preparing an annual budget
• Keeping records of expenditure, sales figures, and employee performance
• Evaluating the supply and availability of stocks, and profit-margins.

• Performs all day-to-day management of the Warehouse department and personnel
• Manages and support employees including the efficient operation of order picking, checking product for quality and accuracy, filling shorts, and inventory counts
• Manage all functions of quality control, sanitation, and stock rotation
• Responsible for coordinating and scheduling the timely shipping of floral orders according to customer requirements
• Coordinate with Supervisors for the daily planning and execution of operations across multiple shifts
• Schedule department staff to maximize customer service and fulfill business needs
• Managing finances and preparing an annual budget
• Keeping records of expenditure, sales figures, and employee performance
• Evaluating the supply and availability of stocks, and profit-margins.
• Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.

• Welcomed customers, helping customers to find necessary store items
• Ensuring the department is well stocked and presented
• Ensuring only the freshest products are displayed
• Handling customer service inquiries and providing a positive customer experience
• Assisted customers with account updates, new service additions, and promotional offers
• Helped customers find specific products, answering questions and offering advice
• Maximized customer satisfaction by aiding with purchases, locating items, and signing up for rewards programs
• Maintained high productivity by efficiently processing cash, credit, debit, and voucher program payments for customers
• Trained new employees in cashiering procedures, helped in resolving issues
• Smoothly processed incoming orders, handling over two hundred transactions per day with exceptional accuracy.

• Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
• Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
• Engaged customers and provided very high level of service and support, helping find desired products and items.
• Assisted in recruiting, hiring and training of team members.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.