Gurnoor Kaur Malhi
Edmonton,Canada
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
Certification
Work History
Customer Service Representative
Tim Hortons
11.2023 - 02.2024
- Responded to customer questions and concerns to provide excellent customer service.
- Provided exceptional customer service for ideal experiences.
- Provided excellent customer service through communication and interpersonal skills.
- Assisted store manager in meeting standards for customer service and quality.
Customer Service Representative and Server
Saffron East Indian Cuisine
10.2023 - 02.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Diploma - Business Management
Campbell College
Edmonton04.2025
High School - Commerce
Sri Guru Harkrishan Senior Secondary Public School
Amritsar ,Punjab07.2022
Skills
- Information Security
- Report Generation
- Account updating
- Appointment Scheduling
- Consultative Sales
- Product Knowledge
- Conflict Resolution
- Customer Service
- Store maintenance
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
Certified ProServe License
Cannabis Retail Certification
Timeline
Customer Service Representative
Tim Hortons
11.2023 - 02.2024
Customer Service Representative and Server
Saffron East Indian Cuisine
10.2023 - 02.2024
Diploma - Business Management
Campbell College
High School - Commerce
Sri Guru Harkrishan Senior Secondary Public School
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