Gurnoor Kaur Malhi

I have done training at Tim Hortons, but could not make it because location was very far from my residence.

• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maximized table turnover rate by efficiently managing reservations and seating arrangements.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.