Gurnoor Purba
Winnipeg,MB
Summary
To secure a responsible career opportunity and to fully utilize training and skills, while significantly contributing to the company's success. Highly experienced Customer Service Agent known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
3
3
years of professional experience
Work History
Student Volunteer
Parliament
- Completed over 200 hours
- Engage, educate, and interact with guests
- Working as team to keep environment clean
- Making sure rules are being followed
- Answering questions and providing information
- Completing tasks that are assigned
- Reporting to supervisors and managers
Sales Associate/ Customer Services
Walmart
02.2020 - 09.2022
- Welcome and greet customers
- Generate brand awareness and positive product impressions to increase sales.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Prepared merchandise for sales floor by pricing or tagging
- Solved customer challenges by offering relevant products and services
- Built relationships with customers and community to promote long term business growth
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
Passenger Service Supervisor
Westjet
- 09.2022
- Ensuring guests have positive experience getting through airport, including check-in, baggage drop, gate operations
- 17% increase of purchased tickets at counters
- Examine passenger documentation to determine destinations and assign boarding passes
- Answer inquiries regarding information such as schedules, accommodations, procedures,and policies
- Hired, trained, and motivated employees to provide exceptional passenger care and support
- Managed team member schedules and work assignments
- Monitored security and maintained operational protocols
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service
- Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements
Education
Bachelor of Science - Pharmacy (Pre-Pharmacy)
University of Winnipeg
515 Portage AvenueHigh School Diploma -
Sisler, High School
1360 Redwood Avenue06.2021
Skills
- Problem-solving and mathematical skills
- Essential computer and Microsoft knowledge
- Up to date with the newest fashion trends and can easily style people
- Open-minded and able to work independently and with others
- Willing to take on new challenges and hardworking
- Ability to multitask in fast-paced environments
- Engage and interact with people creating positive customer connections
- Flexible for scheduling
- Naturally, customer service oriented
- Administrative Support
- Positive Reinforcement Strategies
- Pharmaceutical sales and services
Timeline
Sales Associate/ Customer Services
Walmart
02.2020 - 09.2022
Student Volunteer
Parliament
Passenger Service Supervisor
Westjet
- 09.2022
Bachelor of Science - Pharmacy (Pre-Pharmacy)
University of Winnipeg
High School Diploma -
Sisler, High School
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