Gurnoor Kaur
Calgary,Canada
Summary
Dedicated and hardworking Security Professional with a strong record of punctuality and reliability. Experienced in ensuring the safety of people and property in fast-paced environments, monitoring premises, and controlling access. Highly observant, professional in communication, and able to remain calm under pressure. Committed to maintaining a secure and safe environment at all times.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Guard
Blackbird Security
Calgary, Alberta
01.2025 - 08.2025
- Access Control & Surveillance – Monitor and manage CCTV systems and property access points to ensure a secure environment for clients, staff, and visitors.
- Incident Reporting & Documentation – Maintain detailed records of all incidents, occurrences, and security-related activities, ensuring accurate and timely reporting.
- Conflict Resolution & De-escalation – Effectively handle trespassers, unauthorized individuals, and tense situations using tact, diplomacy, and professional judgment.
- Patrolling & Safety Enforcement – Conduct regular foot patrols of the premises, enforce property rules, and proactively maintain a safe and orderly environment.
- Customer Service & Communication – Communicate clearly and professionally with clients, patrons, and law enforcement while providing guidance and support as needed.
Front Desk Receptionist
Touch of wellness
Calgary, Alberta
12.2023 - 11.2024
- Client-Centered Service – Greet and assist clients warmly, addressing their needs with empathy and professionalism, to ensure a positive first impression and enhance the overall wellness experience.
- Efficient Scheduling – Coordinate and manage appointments, classes, and wellness programs accurately, optimizing client flow, and minimizing scheduling conflicts.
- Calm and Positive Presence – Maintain a soothing and approachable demeanor, helping clients feel relaxed and supported in a wellness-focused environment.
- Organized and detail-oriented – keep front desk operations, records, and documentation precise and up to date, ensuring smooth daily operations and efficient client service.
- Wellness Awareness – Possess foundational knowledge of wellness services, products, and practices to guide clients effectively, and answer basic queries.
Retail Customer Service Associate
Medi Healthcare
Calgary, Canada
09.2022 - 09.2023
- Customer Interaction: Greet and assist customers with inquiries, providing exceptional service to ensure a positive shopping experience.
- Product Knowledge: Offer detailed information on healthcare products, including features, benefits, and usage, to help customers make informed decisions.
- Sales Transactions: Process transactions efficiently and accurately using POS systems, handling cash and card payments, and issuing receipts.
- Inventory Management: Conduct regular stock checks, restock shelves, and manage inventory levels to maintain product availability and store organization.
- Store Maintenance: Ensure the store is clean, organized, and visually appealing; manage product displays and maintain accurate pricing and labeling.
- Issue Resolution: Address customer concerns and complaints promptly, working to resolve issues and enhance customer satisfaction.
- Record Keeping: Maintain accurate records of sales, returns, and customer interactions, providing detailed reports to management as needed.
- Team Collaboration: Work effectively with team members to achieve store goals, assist in training new staff, and support overall store operations.
Education
Journalism -
SAIT
AB05.2024
Skills
- Security & Safety Management
- Emergency & Crisis Response
- Front Desk & Customer Service
- Access Control & Visitor Management
- High Attention to Detail & Observational Awareness
- Adaptability in Fast-Paced Environments
- Stress Management & Sound Decision-Making
- Team Collaboration & Receptive to Feedback
- Standing/Walking for Extended Periods
- Verbal and written communication
Languages
- Punjabi, Native
- Hindi, Native
- English, Fluent
Certification
- Alberta security license
- Class 5 drivers license
Timeline
Security Guard
Blackbird Security
01.2025 - 08.2025
Front Desk Receptionist
Touch of wellness
12.2023 - 11.2024
Retail Customer Service Associate
Medi Healthcare
09.2022 - 09.2023
Journalism -
SAIT
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