Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Gurnoor Kaur

Calgary,Canada

Summary

Dedicated and hardworking Security Professional with a strong record of punctuality and reliability. Experienced in ensuring the safety of people and property in fast-paced environments, monitoring premises, and controlling access. Highly observant, professional in communication, and able to remain calm under pressure. Committed to maintaining a secure and safe environment at all times.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Security Guard

Blackbird Security
Calgary, Alberta
01.2025 - 08.2025
  • Access Control & Surveillance – Monitor and manage CCTV systems and property access points to ensure a secure environment for clients, staff, and visitors.
  • Incident Reporting & Documentation – Maintain detailed records of all incidents, occurrences, and security-related activities, ensuring accurate and timely reporting.
  • Conflict Resolution & De-escalation – Effectively handle trespassers, unauthorized individuals, and tense situations using tact, diplomacy, and professional judgment.
  • Patrolling & Safety Enforcement – Conduct regular foot patrols of the premises, enforce property rules, and proactively maintain a safe and orderly environment.
  • Customer Service & Communication – Communicate clearly and professionally with clients, patrons, and law enforcement while providing guidance and support as needed.

Front Desk Receptionist

Touch of wellness
Calgary, Alberta
12.2023 - 11.2024
  • Client-Centered Service – Greet and assist clients warmly, addressing their needs with empathy and professionalism, to ensure a positive first impression and enhance the overall wellness experience.
  • Efficient Scheduling – Coordinate and manage appointments, classes, and wellness programs accurately, optimizing client flow, and minimizing scheduling conflicts.
  • Calm and Positive Presence – Maintain a soothing and approachable demeanor, helping clients feel relaxed and supported in a wellness-focused environment.
  • Organized and detail-oriented – keep front desk operations, records, and documentation precise and up to date, ensuring smooth daily operations and efficient client service.
  • Wellness Awareness – Possess foundational knowledge of wellness services, products, and practices to guide clients effectively, and answer basic queries.

Retail Customer Service Associate

Medi Healthcare
Calgary, Canada
09.2022 - 09.2023
  • Customer Interaction: Greet and assist customers with inquiries, providing exceptional service to ensure a positive shopping experience.
  • Product Knowledge: Offer detailed information on healthcare products, including features, benefits, and usage, to help customers make informed decisions.
  • Sales Transactions: Process transactions efficiently and accurately using POS systems, handling cash and card payments, and issuing receipts.
  • Inventory Management: Conduct regular stock checks, restock shelves, and manage inventory levels to maintain product availability and store organization.
  • Store Maintenance: Ensure the store is clean, organized, and visually appealing; manage product displays and maintain accurate pricing and labeling.
  • Issue Resolution: Address customer concerns and complaints promptly, working to resolve issues and enhance customer satisfaction.
  • Record Keeping: Maintain accurate records of sales, returns, and customer interactions, providing detailed reports to management as needed.
  • Team Collaboration: Work effectively with team members to achieve store goals, assist in training new staff, and support overall store operations.

Education

Journalism -

SAIT
AB
05.2024

Skills

  • Security & Safety Management
  • Emergency & Crisis Response
  • Front Desk & Customer Service
  • Access Control & Visitor Management
  • High Attention to Detail & Observational Awareness
  • Adaptability in Fast-Paced Environments
  • Stress Management & Sound Decision-Making
  • Team Collaboration & Receptive to Feedback
  • Standing/Walking for Extended Periods
  • Verbal and written communication

Languages

  • Punjabi, Native
  • Hindi, Native
  • English, Fluent

Certification

  • Alberta security license
  • Class 5 drivers license

Timeline

Security Guard

Blackbird Security
01.2025 - 08.2025

Front Desk Receptionist

Touch of wellness
12.2023 - 11.2024

Retail Customer Service Associate

Medi Healthcare
09.2022 - 09.2023

Journalism -

SAIT

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Gurnoor Kaur