Summary
Overview
Work History
Education
Skills
Timeline

Gurnoor Kaur

Edmonton,Canada

Summary

Results-oriented professional with a history of achieving 100% targets at Amazon. Expertise in Microsoft Excel and customer relationship management, alongside effective team leadership. Experienced in logistics and inventory management for operational excellence. Maintains reliability and accuracy in high-pressure environments while developing strong teams.

Overview

3
3
years of professional experience

Work History

Warehouse Associate

Amazon
07.2023 - Current
  • Achieved 100% target performance with effective workload balancing and rigorous training.
  • Addressed inventory discrepancies using problem-solving skills to optimize fulfillment.
  • Ensured compliance with safety and productivity standards during quality control.
  • Streamlined operations with experience in picking, shipping, and receiving tasks.
  • Maintained strong performance under pressure while meeting detailed metrics.
  • Collaborated with team leads to enhance workflow and operational efficiency.
  • Recognized for reliability and adaptability in varying environments.

Customer Service Associate

Walmart
02.2023 - 09.2023
  • Provided exceptional customer service by resolving inquiries and enhancing shopping experience.
  • Trained new team members on policies, register use, and customer service methods.
  • Managed high-volume transactions with accuracy in cash handling and payments.
  • Exceeded performance targets for Mastercard sign-ups and donations.
  • Collaborated with team to resolve complex customer issues, boosting satisfaction and retention.

Team Leader

McDonald’s
11.2022 - 03.2023
  • Trained associates on operational procedures and food safety practices.
  • Conducted performance evaluations to ensure service standards alignment.
  • Managed shifts, ensured SOP compliance, and resolved operational issues.
  • Applied Kaizen principles to enhance processes and team productivity.
  • Encouraged collaboration to maintain high team morale.

Education

High School Diploma -

The Pinewood International Sen Sec School, Amritsar, Punjab
04.2021

Hospitality - Hospitality Management

IT GOVT College, Amritsar, Punjab

Management - Office Management

Galaxy Institute, Amritsar, Punjab

Skills

  • Training: Trains and mentors associates at McDonald's, ensuring smooth onboarding
  • Target achievement in performance optimization
  • Presentation skills with visual aids
  • Team leadership
  • Streamlining operations through continuous improvement
  • SOP adherence
  • Flexible in dynamic work environments
  • Expertise in Microsoft Office applications

Timeline

Warehouse Associate - Amazon
07.2023 - Current
Customer Service Associate - Walmart
02.2023 - 09.2023
Team Leader - McDonald’s
11.2022 - 03.2023
IT GOVT College - Hospitality, Hospitality Management
Galaxy Institute - Management, Office Management
The Pinewood International Sen Sec School - High School Diploma,

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Gurnoor Kaur