GURNOOR KAUR
London,ON
Summary
Competent Medical Office Assistant with a strong foundation in healthcare and clerical skills. Highly motivated and compassionate, dedicated to providing exceptional patient care. Proficient in Microsoft Office and medical software applications, ensuring efficient office operations. A practiced problem-solver with a friendly and caring mentality. Excels in communication, addressing both patient and staff needs promptly. Experienced in electronic recordkeeping and insurance documentation. Organized and detail-oriented.
Overview
4
4
years of professional experience
Work History
Medical Administrative Assistant/Receptionist
Sleep Disorder Centre
01.2019 - 01.2023
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Set up appointments for physician visits and procedures using calendar software.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
Education
Diploma - Office Administration Health Services
Sheridan College
Brampton, ON04.2019
Skills
- Billing and Coding
- Medical Records Maintenance
- Phone and Email Etiquette
- Understanding of Medical Terminology
- Positive Attitude
- EMR Software
- Problem-Solving
- Appointment Scheduling
- Multitasking and Organization
- Electronic Charting
- Patient Demographics
- Knowledge of HIPAA Regulations
- Computer Skills
- Cleaning and Sanitizing
- Insurance Verification
- Attention to Detail
- Team Leadership
- Reception Management
- Patient care and confidentiality
Languages
English
Native or Bilingual
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Accomplishments
- Consistently maintained high customer satisfaction ratings.
Timeline
Medical Administrative Assistant/Receptionist
Sleep Disorder Centre
01.2019 - 01.2023
Diploma - Office Administration Health Services
Sheridan College
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