Summary
Work History
Education
Skills
Languages
Timeline
Generic

Gurnoor Kaur

Toronto,ON

Summary

Proactive indiviual takes on complex tasks for executives, innovating appropriate solutions and executing with minimal guidance. Strong organizational, project management and problem-solving skills with impeccable multi-tasking abilities. Exercises discretion and confidentiality when dealing with privileged information.

Work History

Dental Office Manager

Neesh Dental
  • Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
  • Coordinated execution and improvement of daily dental office practices.
  • Maintained and evaluated clinic budgets, general ledger and billing systems.
  • Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
  • Developed promotional programs to attract new patients.
  • Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
  • Implemented proactive measures to safeguard health and well-being of communities, utilizing good oral health and PPE.
  • Hired, trained and monitored new office employees and took corrective action when necessary.
  • Organized supply purchases, equipment upgrades and operating expenses.

Dental Receptionist

NEESH Dental
  • Supported office manager with payroll, preparing correspondence and managing mailings
  • Resolved authorization and payment problems with patients' insurance providers
  • Communicated with existing patients for appointment reminders and routine cleanings
  • Organized tables, trays and tools for dentist prior to examination
  • Compiled and input insurance information for new patients
  • Ordered office supplies and ensured inventory was well-stocked at all times
  • Collected and followed up on outstanding payments
  • Answered phones and greeted guests professionally
  • Assisted dentists in coordinating treatment plans for patients by gathering necessary documentation
  • Managed daily schedule to track appointments and timeframes.

Customer Service Manager

Walmart Canada
  • Directed team of customer service professionals, monitored work quality and motivated performance to meet strict targets
  • Trained employees by providing performance feedback and coaching in service techniques
  • Managed team's work schedules to complete customer coverage
  • Oversaw store operations and maintained standards during director's absence
  • Set staff schedules and delegated assignments in anticipation of expected demands
  • Built and maintained relationships to promote rapport with customers
  • Improved communication flow between staff and leadership by creating memo forms and distribution lists
  • Managed customer service teams to ensure efficient and effective resolution of client issues
  • Performed process audits to support adherence to procedures and recommend process improvements.

Cashier

Walmart Canada
  • Informed customers of promotions and special offers to increase sales
  • Offered customers information about upcoming promotions and available items
  • Balanced cash drawer at beginning and end of each shift
  • Stocked store shelves and end-caps with merchandise
  • Approached and solved problems with initiative and sound judgment
  • Gave customers full attention and attended to their needs.

Education

Diploma - Public Adminstration

Saskatchewan Polytechnic

Bachelor of Science - Dental Office Administration

George Brown College
Toronto, ON

Skills

  • Document handling
  • Project Oversight
  • Quality Control
  • Mail Management
  • Administrative Support
  • Presentation Development
  • Social Media Management
  • Expense Reporting
  • Scheduling
  • Invoice Processing
  • Database Management
  • Business Administration
  • Technical Support
  • Meeting planning
  • Staff Management
  • Report Writing
  • Office Management
  • Customer Service
  • Risk Management
  • Email Management
  • Team Collaboration
  • Decision Making
  • Executive Support
  • Multitasking Abilities
  • Adaptability
  • Interpersonal Communication
  • Client Relations
  • Organizational Skills
  • Spreadsheet tracking
  • Strong Problem Solver
  • Appointment Setting
  • Project Coordination

Languages

  • English, Proficient (C2)
  • Punjabi, Proficient (C2)
  • Hindi, Proficient (C2)
  • Urdu, Proficient (C2)

Timeline

Dental Office Manager

Neesh Dental

Dental Receptionist

NEESH Dental

Customer Service Manager

Walmart Canada

Cashier

Walmart Canada

Diploma - Public Adminstration

Saskatchewan Polytechnic

Bachelor of Science - Dental Office Administration

George Brown College
Gurnoor Kaur