Gurnoor Matharu
Kelowna,Canada
Summary
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Loss Prevention Officer
Blackbird Security Inc
04.2024 - Current
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
Food Service Associate
Wrapzone
08.2023 - 03.2024
- Maintained a clean and organized work environment for optimal food prep efficiency.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Enhanced customer satisfaction by providing timely and efficient food service.
- Handled cash transactions with accuracy, balancing registers at the end of shifts.
- Collaborated with team members to deliver exceptional service during high-volume periods.
- Assisted in inventory management, ensuring adequate stock levels and minimizing waste.
Sales Associate
Esso Gas Station
05.2023 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Restaurant Supervisor
NEW PUNJAB SWEETS AND RESTAURANT LTD.
02.2023 - 04.2023
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Security Officer
Securiguard
02.2022 - 01.2023
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Conducted regular patrols of key areas to spot and control security concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Concierge
Genesis Security
05.2021 - 12.2022
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
Sales Manager
Gap
01.2022 - 09.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Cashier/Customer Service
McDonald's
03.2021 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Brand Ambassador
Gap outlet
01.2020 - 10.2020
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
Education
Bachelor's Degree in Business Administration -
Hanson International Academy
New Westminster, BC04.2022
HIGH SCHOOL in COMMERCE -
Spring Dale Senior Secondary Public School, INDIA
03.2017
Skills
- Teamwork and Collaborations
- Problem-solving abilities
- Multitasking
- Time Management
- Organizational Skills
- Adaptability and Flexibility
- Relationship Building
- Professionalism
Certification
- BEAUTY CULTURE,THERAPY & MAKEUP, 12/01/17
- CCIT =College Of Computer And Information technology, 07/01/17
- Computerised Financial Accounting =training at school of Business and Information Systems (SBIS) under aegis of CCIT
Additional Information
Team lead, Punctual and excellent time management., Can speak English, Hindi and Punjabi languages.
Personal Information
Relocation: Anywhere
Timeline
Loss Prevention Officer
Blackbird Security Inc
04.2024 - Current
Food Service Associate
Wrapzone
08.2023 - 03.2024
Sales Associate
Esso Gas Station
05.2023 - 08.2023
Restaurant Supervisor
NEW PUNJAB SWEETS AND RESTAURANT LTD.
02.2023 - 04.2023
Security Officer
Securiguard
02.2022 - 01.2023
Sales Manager
Gap
01.2022 - 09.2022
Concierge
Genesis Security
05.2021 - 12.2022
Cashier/Customer Service
McDonald's
03.2021 - 09.2021
Brand Ambassador
Gap outlet
01.2020 - 10.2020
Bachelor's Degree in Business Administration -
Hanson International Academy
HIGH SCHOOL in COMMERCE -
Spring Dale Senior Secondary Public School, INDIA
- BEAUTY CULTURE,THERAPY & MAKEUP, 12/01/17
- CCIT =College Of Computer And Information technology, 07/01/17
- Computerised Financial Accounting =training at school of Business and Information Systems (SBIS) under aegis of CCIT
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