Gurnoor Kaur
Brampton,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Factory Direct
11.2023 - 04.2024
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Addressed customers courteously using suitable methods and problem-solving skills
Customer Service Representative
Waterline & LynCar Inc
03.2023 - 09.2023
- Developed strong customer relationships and loyalty through effective communication
- Addressed customers courteously using suitable methods and problem-solving skills
- Adhered to company policies and procedures while providing superior service
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided
Outbound Sales Agent
Nordia
11.2022 - 02.2023
- Called customers to update them with new offers
- Placed orders for customers as per their needs/requirements
- Maintained a strong relationship with customers
- Demonstrated good pitching skills
- Resolved issues or complaints customers had
- Ensured customer satisfaction at the end of calls
Telephone Research Interviewer
York University - Institute for Social Research
05.2022 - 09.2022
- Entered responses from survey participants into an internal database using CATI to compile reports and conduct audits
- Managed time effectively by completing assigned tasks within deadlines
- Performed data entry duties related to telephone interviewing activities, ensuring accuracy of entries made
- Adapted quickly to changing workflows while maintaining high levels of performance
Education
Bachelor of Arts - Psychology
York University
04.2025
High School Diploma -
Delhi Public School
04.2021
Skills
- Problem-solving abilities
- Customer Relations
- Accounting
- Time Management
- Organizational skills
- Microsoft Office
- Administrative experience
- Problem Resolution
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
Factory Direct
11.2023 - 04.2024
Customer Service Representative
Waterline & LynCar Inc
03.2023 - 09.2023
Outbound Sales Agent
Nordia
11.2022 - 02.2023
Telephone Research Interviewer
York University - Institute for Social Research
05.2022 - 09.2022
Bachelor of Arts - Psychology
York University
High School Diploma -
Delhi Public School
Similar Profiles
Lakshay SainiLakshay Saini
Assistant Store Manager at Factory DirectAssistant Store Manager at Factory Direct
Pratham SoodPratham Sood
Sales Representative at Factory DirectSales Representative at Factory Direct
Matthew RodriguezMatthew Rodriguez
Sales Representative at Mobile Home Factory DirectSales Representative at Mobile Home Factory Direct