Gurnoor Kaur
Brampton,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Factory Direct
2023.11 - 2024.04
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Addressed customers courteously using suitable methods and problem-solving skills
Customer Service Representative
Waterline & LynCar Inc
2023.03 - 2023.09
- Developed strong customer relationships and loyalty through effective communication
- Addressed customers courteously using suitable methods and problem-solving skills
- Adhered to company policies and procedures while providing superior service
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided
Outbound Sales Agent
Nordia
2022.11 - 2023.02
- Called customers to update them with new offers
- Placed orders for customers as per their needs/requirements
- Maintained a strong relationship with customers
- Demonstrated good pitching skills
- Resolved issues or complaints customers had
- Ensured customer satisfaction at the end of calls
Telephone Research Interviewer
York University - Institute for Social Research
2022.05 - 2022.09
- Entered responses from survey participants into an internal database using CATI to compile reports and conduct audits
- Managed time effectively by completing assigned tasks within deadlines
- Performed data entry duties related to telephone interviewing activities, ensuring accuracy of entries made
- Adapted quickly to changing workflows while maintaining high levels of performance
Education
Bachelor of Arts - Psychology
York University
04.2025
High School Diploma -
Delhi Public School
04.2021
Skills
- Problem-solving abilities
- Customer Relations
- Accounting
- Time Management
- Organizational skills
- Microsoft Office
- Administrative experience
- Problem Resolution
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
Factory Direct
2023.11 - 2024.04
Customer Service Representative
Waterline & LynCar Inc
2023.03 - 2023.09
Outbound Sales Agent
Nordia
2022.11 - 2023.02
Telephone Research Interviewer
York University - Institute for Social Research
2022.05 - 2022.09
Bachelor of Arts - Psychology
York University
High School Diploma -
Delhi Public School