Gurnoor Kaur
SURREY,British Columbia
Summary
Dynamic professional with a proven track record in customer service and hospitality, honed at Securiguard Services and other notable companies. Skilled in event planning and effective problem-solving, I excel in fostering guest satisfaction and operational efficiency. Demonstrated ability to adapt and multitask, enhancing team supervision and guest services with a strong work ethic.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Concierge
Securiguard Services
06.2023 - 04.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Women Representative
Kwantlen Student Association
04.2023 - 04.2024
- Conducted regular reviews of operations and identified areas for improvement.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Developed effective improvement plans in alignment with goals and specifications.
- Coordinated and managed vendor relations to secure access to resources and services needed to promote business at events.
- Played a key role in securing lucrative contracts through effective negotiation tactics and relationship-building efforts with prospective clients.
- Generated reports and provided feedback to management on tradeshow turnouts to inform decision-making on future involvement in events.
- Provided valuable input during team meetings, resulting in the identification of new opportunities for growth and development within the organization.
Security Officer
Paladin Security Vancouver
12.2022 - 12.2023
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Investigated suspicious activities and persons to maintain security of premises.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Monitored CCTV cameras and alarm systems for security breaches.
Security Officer
Guardteck Security
06.2022 - 11.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Cashier
Loblaw Companies
01.2022 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Kwantlen Polytechnic University
Surrey, BC09.2024
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Excellent Multitasking
- Guest Services
- Hospitality
- Polite telephone etiquette
- Event Planning
- Team Supervision
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Professional Working
Certification
- Certified OFA 1
- BST
Timeline
Concierge
Securiguard Services
06.2023 - 04.2024
Women Representative
Kwantlen Student Association
04.2023 - 04.2024
Security Officer
Paladin Security Vancouver
12.2022 - 12.2023
Security Officer
Guardteck Security
06.2022 - 11.2022
Cashier
Loblaw Companies
01.2022 - 03.2022
High School Diploma -
Kwantlen Polytechnic University
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