Summary
Overview
Work History
Education
Additional Information
Timeline
Generic

GURNOOR KAUR

Toronto,ON

Summary

Dedicated Researcher effective at collaborating with other stakeholders to streamline questions and utilize findings to improve customer satisfaction. Talented professional with 3 years of career expertise in administrative field. Pursuing leadership position with growth- oriented organization. Script Reading Project Requirements Office Cleaning Issue Escalation Data Classification Process Research Service Quality Web-Based Scheduling

Overview

2
2
years of professional experience

Work History

TELEPHONE RESEARCH

York University - Institute For Social Research
06.2022 - Current
  • Computer Analysis
  • Data Quality Assessment
  • Team Leadership
  • Managed to make 200-250 calls per day
  • Delivered effective oral presentations to staff and clients based upon data compiled from different research sources
  • Took active role in stakeholder meetings and brainstorming sessions, promoting positive changes to project strategies and future implementations
  • Entered responses from survey participants into internal database using CATI to later compile reports or conduct analysis

CUSTOMER SERVICE REPRESENTATIVE

Waterline & LynCar Inc
06.2021 - 06.2022
  • Handled customer inquiries and suggestions courteously and professionally
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Answered constant flow of customer calls with minimal wait times
  • Responded to customer requests for products, services, and company information
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Bachelor of Arts - Psychology

York University
Toronto, ON
04.2025

Additional Information

Volunteer Counselor | Dr. Jemma Clinic Summer Camp for Children with Selective Mutism Eglinton Avenue West | Summer 2023

  • Collaborated with clinical staff to establish an inclusive environment for children with selective mutism.
  • Engaged campers individually and in groups, employing empathetic communication and activity planning to encourage self-expression and interaction, while demonstrating patience and adaptability for children with communication challenges.


Volunteer at York International | Winter 2023

  • Student Support and Community Builder: As a chosen York International Volunteer, I actively aided the Student Coordinator Team in guiding international and exchange students.
  • My collaborative engagement enhanced the York University experience for students. I played a key role in planning and executing community-building events.
  • By encouraging interactions, I fostered an inclusive environment that facilitated bonding and meaningful relationships among international students.


Clinical Internship
Fortis Mental Health Hospital, Punjab, India Summer 2019

  • Explored different areas of psychology relating to clinical disorders and psychotherapy.
    Shadowed psychologists during patient interactions and examined medical notes to
    develop a diagnosis
  • .Assisted hospital staff in taking patient histories related to mental health.


Viklang Kendra (Disability Centre), Punjab, India Summer 2018

  • Worked with and assisted children of varying disabilities in everyday tasks.
  • Organized and assisted children with arts and crafts project


Timeline

TELEPHONE RESEARCH

York University - Institute For Social Research
06.2022 - Current

CUSTOMER SERVICE REPRESENTATIVE

Waterline & LynCar Inc
06.2021 - 06.2022

Bachelor of Arts - Psychology

York University
GURNOOR KAUR