Summary
Work History
Education
Skills
Languages
Timeline
Generic

Gurnoor Gurnoor

Calgary,AB

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Work History

Member Service Representative

Costco
2024.05 - 2024.09
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Contributed to branch sales goals by effectively cross-selling credit union products and services.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.

Education

Diploma - Teacher Assistant Course

Portage College
Calgary, AB
2024-10

Basic Training Diploma - Diploma in Pyschology

Punjabi University
India , Punjab
2022-03

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Customer service excellence
  • Written and verbal communication

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Member Service Representative

Costco
2024.05 - 2024.09

Diploma - Teacher Assistant Course

Portage College

Basic Training Diploma - Diploma in Pyschology

Punjabi University
Gurnoor Gurnoor