Gurnoor Gondara

Delta,BC

Summary

I have work background in office/clerical jobs and talent to perform clerical related duties like planning for staff schedules, doing calculations to determine availability of existing staff. I can maintain timekeeping records for office staff, and do duties including typing technical and non-technical materials, also using computer software applications to do the clerical tasks. This talent I have built from my related education and previous similar work experiences of 3 years.

Overview

years of professional experience

Work History

Customer Experience Associate

TD Bank

11.2022 - Current

Asked customers questions to determine, verify and solve common problems.
Looked for additional ways to expand products to customers by upselling new products and services.
Utilized telephone, email platforms to deliver outstanding customer service.
Suggested operational improvements to enhance quality, improve production times and reduce costs.

Sales Associate Specialist

The Home Depot Inc

03.2022 - Current

Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Answered questions about store policies and addressed customer concerns.
Greeted customers and helped with product questions, selections, and purchases.
Trained and supervised new employees to use selling strategies and apply best practices.

Education

Associate of Arts - Business Administration

Columbia College

Vancouver, BC

04.2021

Skills

Ability to type at 40 wpm
Ability to communicate effectively both verbally and in writing
Physical ability to carry out the duties of the position

Ability to organize work and space around
Ability to operate related equipment

Accomplishments

Can process and verify documentation related to clients personnel evaluations.
Mastered skills to resolve enquiries from general public, staff regarding various matters over telephone and in person.

Languages

English

Full Professional

Punjabi

Native or Bilingual

Hindi