GURNIT Singh
Brampton,Ontario
Summary
Highly-motivated Entry Level IT Support Technician with excellent communication and problem-solving skills, seeking a position with Excell IT to contribute to the evolution of a leading Canadian service organization. Dedicated to providing exceptional customer service and technical support in a dynamic environment
Overview
2
2
years of professional experience
Work History
General Labour
Metro Warehouse
01.2023 - Current
- Making new skids and lumping heavy boxes of upto 50lbs continuously
- Working on feet for hours and wrapping them up for shipping and also able to use RF Scanner .
Customer Support Associate
Teleperformance
04.2022 - 12.2022
- Receiving phone call from valuable customers of Tata Play (Satellite television service provider) to solve their network and other problems with remote assistance on call .
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Responded to customer requests for products, services, and company information.
Education
Diploma - Computer Systems and Technician
St. Lawrence Alpha
12.2023
High School - Science
ST. Thomas Boys School
03.2021
Skills
- Information Protection
- Performance Testing
- User Support
- Hardware Diagnostics
- Excellent communications and customer service skills
- Proficient in MS Windows platform
- Strong phone etiquette
- Ability to multitask with continuously changing priorities
- Attention to detail
- Experience in a Call Centre environment
- Basic troubleshooting and technical support
- Mathematical Proficiency
Languages
Punjabi
Native or Bilingual
English
Professional Working
Hindi
Professional Working
References
Available Upon Request
Timeline
General Labour
Metro Warehouse
01.2023 - Current
Customer Support Associate
Teleperformance
04.2022 - 12.2022
Diploma - Computer Systems and Technician
St. Lawrence Alpha
High School - Science
ST. Thomas Boys School
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