Summary
Overview
Work History
Education
Skills
Languages
Timeline
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GURNEET KAUR GREWAL

Brampton,ON

Summary

Dynamic Logistics Coordinator with proven success at EXCEL TRANSPORTATION, excelling in shipment tracking and negotiation, resulting in reduced transportation costs. Adapt at problem-solving and fostering client relations, I consistently improved operational efficiency and delivery times, ensuring customer satisfaction through effective communication and collaboration across teams.

Overview

6
6
years of professional experience

Work History

Logistics Coordinator

EXCEL TRANSPORTATION
09.2021 - 10.2023
  • Tracked orders and notified customers of status or potential delays.
  • Served as a reliable point of contact to balance the driver’s health and safety with customer requirements.
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
  • Reduced transportation costs by negotiating favorable contracts with carriers.
  • Reduced delivery times to customers by optimizing route planning and scheduling.
  • Implemented tracking system for inbound and outbound shipments, increasing transparency and reducing lost items.
  • Familiarity with phone etiquette, customer service and documentation filing.
  • Responsible for coordinating and managing most efficient loads to remain cost-effective as a company, combined shipments based on their routes and timeline to minimize how many trucks and drivers are out.

Customer Service Representative

HINDUJA GLOBAL SOLUTIONS
03.2019 - 11.2020
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
  • Consistently met or exceeded performance goals, contributing to the overall success of the call center.
  • Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
  • Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.

FULFILMENT ASSOCIATE

AMAZON FULFILMENT CENTRE
08.2017 - 02.2019
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Excellent communication skills, both verbal and written.
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
  • Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
  • Built pallets and positioned orders on loading dock to safely pile and ship goods.
  • Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
  • Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
  • Maintained a clean, safe work environment by complying with established safety procedures and guidelines.
  • Ensured proper labeling and packaging of products, adhering to company standards and minimizing potential damages during transport.

Customer Service Representative

Walmart
05.2017 - 10.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Perform ordering and stocking of deli products.
  • Manage product maintenance and rotation to avoid damages or spoilages.
  • Supervise deli counter to ensure prompt services to customers.

Education

Diploma - BUSINESS

ST LAWRENCE COLLEGE
SCARBOROUGH, ON
08-2017

Skills

  • Problem-solving
  • Decision-making
  • Logistics analysis
  • Customer service
  • Shipment coordination
  • Shipment tracking
  • Transportation planning
  • Transportation management
  • Warehousing processes
  • Punctual and dependable
  • Supply chain operations
  • Freight negotiation
  • Inventory management
  • Driver scheduling
  • Sales support
  • Client relations
  • Analytical thinking
  • Operational efficiency
  • Efficiency improvement
  • Warehouse management
  • Spreadsheet tracking
  • Fleet management
  • Computer-based inventory system
  • Performance management
  • Stress management
  • Team building

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Bengali
Full Professional

Timeline

Logistics Coordinator

EXCEL TRANSPORTATION
09.2021 - 10.2023

Customer Service Representative

HINDUJA GLOBAL SOLUTIONS
03.2019 - 11.2020

FULFILMENT ASSOCIATE

AMAZON FULFILMENT CENTRE
08.2017 - 02.2019

Customer Service Representative

Walmart
05.2017 - 10.2017

Diploma - BUSINESS

ST LAWRENCE COLLEGE

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