Gurneet Kaur
Brampton,ON
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
4
4
years of professional experience
Work History
Banking Advisor
Rogers Bank
Work From Home, ON
08.2023 - Current
- Offered diversified set of solutions and full scope of investment products and services to meet clients' best interests.
- Developed and deepened relationships with new and existing clients to advance progress and improve business.
- Assisted customers in opening new accounts or transferring existing accounts from other institutions.
- Answered clients' questions regarding details of financial plans and strategies and explained data in easy-to-understand terms.
- Identified needs of customers promptly and efficiently.
- Performed special services for customers, ordering bank cards and checks.
Assistant Manager
Tim Hortons
Guelph, ON
11.2022 - 07.2023
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Proposed or approved modifications to project plans.
- Troubleshot program and system malfunctions to restore normal functioning.
- Trained newly hired top talent to fill key positions and maximize productivity.
Chat Support Representative
KapscoMoto Inc.
Ajax, ON
05.2021 - 11.2022
- Answered questions from customers that came in through the company's online chat feature.
- Maintained understanding of company computer software, products and services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
Supervisor
Chicago's Pizza Twist
Brampton, ON
07.2020 - 03.2021
- Monitored operations and reviewed records and metrics to understand company performance.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Evaluated needs of departments and delegated tasks to optimize overall production.
HR
BR Staffing
Toronto, ON
09.2019 - 06.2020
- Educated customers on special pricing opportunities and company offerings.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Completed connections between callers, departments and professionals.
- Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
College Diploma - Business Management
St. Clair College of Applied Arts And Technology
Toronto, ON05.2021
Associate"s Degree - Animation And VFX
Arena Animation
Amritsar, Punjab05.2019
High School Diploma -
Pinegrove School (Boarding)
PinegroveHortonsHimachal Pradesh, India05.2018
Skills
- Mac OS, Window OS
- Fluency in english
- Thrive in fast pace environment
- Google Analytics
- Excellent communication skills
- Ability to Multitask
- Strong analytical and problem-solving skills
- Navigate multiple computer systems
- Microsoft Office, Excel, Powerpoint expertise
- Typing speed of 60 WPM
- Online research
Languages
English
Native/ Bilingual
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Chinese (Mandarin)
Elementary
Additional Information
- Permanent Resident of Canada
Timeline
Banking Advisor
Rogers Bank
08.2023 - Current
Assistant Manager
Tim Hortons
11.2022 - 07.2023
Chat Support Representative
KapscoMoto Inc.
05.2021 - 11.2022
Supervisor
Chicago's Pizza Twist
07.2020 - 03.2021
HR
BR Staffing
09.2019 - 06.2020
College Diploma - Business Management
St. Clair College of Applied Arts And Technology
Associate"s Degree - Animation And VFX
Arena Animation
High School Diploma -
Pinegrove School (Boarding)
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