Gurneer Aulakh

• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

• Supervised and guided a team of retail associates to ensure efficient store operations and exceptional customer service within a fast-paced retail setting.

• Managed inventory-related duties such as receiving shipments, replenishing shelves, and conducting accurate stock assessments to maintain optimal product availability.

• Oversaw opening and closing procedures, including cash management and store upkeep, to uphold a clean, welcoming, and secure shopping environment.

• Facilitated transparent communication channels between store management and frontline staff to ensure alignment and prompt dissemination of information.

• Successfully completed various operational administrative tasks, including calculating, preparing, and issuing financial documents such as bills, invoices, receipts, fuel reports, and account statements using advanced computerized systems.

• Demonstrated accuracy in data entry and updating databases to close trips, ensuring high standards of data integrity and confidentiality by verifying and correcting data as needed.

• Maintained and organized both electronic and physical records, ensuring all documentation is up-to-date and easily accessible while efficiently handling information requests and data retrieval.

• Effectively scheduled transportation services, monitored and adjusted schedules, dispatched drivers, and coordinated vehicle operator activities using computer-aided communications.

•Installation, configuration, relocation, maintenance and documentation of equipment and software packages.
• Verified System functionality in Laptop, MacBook, Computer, iPad, and Tablet.
• Provide technical support in person, over phone and by emails.
• Determined the best solution based on the issue and details provided by customer.
• Worked towards departmental and project deadlines.
• Maintain and resolve issues on LAN/WAN, VoIP telephone, AV systems connections.
• Utilized MS Office 365 tools: Project, Word, PowerPoint, Excel, Outlook
• Provide front-end Helpdesk support in receiving end user calls and document in the Helpdesk ticketing system.