Gurneer Aulakh
Peterborough,ON
Summary
Hardworking and passionate job seeker, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Store Associate
Winners & HomeSense
04.2023 - 08.2023
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
E-Commerce Associate
Walmart
10.2022 - 03.2023
- Configured, added and removed items and images to provide most accurate representation of products on company's web portal.
- Monitored website traffic and customer reviews to evaluate responses to site updates.
- Inspected landing pages, product information and checkout options to verify visual appeal, accuracy and usability.
- Collaborated with search engine shopping specialists to place marketing content in desired online locations and increased sales up to 10%.
Customer Service Representative
Concentrix, Niagara Falls
06.2022 - 10.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to over 50 customers per day , handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Administrative Assistant
Nosegay Public School
05.2020 - 03.2022
- Executed record filing system to improve document organization and management.
- Managed department budgets and generated financial reports for management review.
- Created and maintained databases to track and record 100 student data per day.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Sales Assistant
Decathlon
08.2019 - 03.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Established rapport with customers using active listening and interpersonal skills.
- Gathered and prepared sales materials in preparation for sales meetings.
Education
Project Management
Fleming College
Peterborough, ON04.2024
Logistics And Supply Chain Management
Canadore College
Mississauga, ON04.2023
Master of Science - Zoology
University of Delhi
Delhi, INDIA05.2019
Skills
- Customer Assistance
- Stocking and Replenishing
- Meeting Sales Goals
- Team Collaboration
- Team Leadership
- Adaptable and Flexible
- POS System Operations
- Retail Transactions Processing
- Managing Cash Register
- Problem-solving skills
- Strong Communication and Interpersonal Skills
- Goal-Driven
- Sales techniques
Timeline
Store Associate
Winners & HomeSense
04.2023 - 08.2023
E-Commerce Associate
Walmart
10.2022 - 03.2023
Customer Service Representative
Concentrix, Niagara Falls
06.2022 - 10.2022
Administrative Assistant
Nosegay Public School
05.2020 - 03.2022
Sales Assistant
Decathlon
08.2019 - 03.2020
Project Management
Fleming College
Logistics And Supply Chain Management
Canadore College
Master of Science - Zoology
University of Delhi
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