Summary
Overview
Work History
Education
Certification
Languages
Timeline
Generic

Gurnaj Kaur

Antigonish,Canada

Summary

Experienced customer service representative security personnel with over 3 years of dedicated service ensuring the safety and security of both premises and individuals. Proficient in threat evaluation, conflict management, and rapid emergency response. Seeking a challenging position as a security guard to contribute to the protection and well-being of the assigned facility.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Healthcare Security Officer

Paladin Security
04.2024 - 02.2025
  • Provide exceptional customer service and respond to inquiries from the public
  • Continuously monitoring a patient's behavior and vital signs, looking for potential signs of aggression, self-harm, or other concerning actions.
  • Using verbal communication and calming strategies to diffuse potentially volatile situations with a patient.
  • Monitor entrances and ensure all visitors are following Public Health guidelines
  • Patrol client properties by foot to prevent unauthorized entry and politely direct disruptive individuals to leave the premises.
  • Follow and enforce rules, regulations, policies and procedures
  • Respond to and report irregularities, security breaches, hazards and emergencies
  • Utilize radios, handheld devices and computer applications to communicate site activity
  • Write clear and comprehensive reports including daily activity reports and incident reports

Co - Chair (OH&S) Committee

Five Star Security
12.2023 - 04.2024
  • Risk Assessment: Identify and evaluate potential security risks and threats within the business environment, including physical, cyber, and personnel-related risks
  • Policy Development: Assist in the development, implementation, and review of security policies, procedures, and protocols to ensure compliance with industry standards and regulatory requirements
  • Incident Investigation: Investigate security incidents, breaches, and breaches of confidentiality, analyzing root causes and recommending corrective actions to prevent recurrence and mitigate future risks
  • Inspections and Audits: Conduct regular security inspections and audits of physical premises, access control systems, IT infrastructure, and security measures to identify vulnerabilities and ensure compliance with security standards
  • Review of Policies and Procedures: Regularly review and update security policies, procedures, and protocols in response to emerging threats, changes in regulations, and business needs to enhance the effectiveness of security measures
  • Personal Protective Equipment (PPE) Oversight: Ensure that security personnel are provided with and wear appropriate PPE as required by the nature of their duties and the identified risks, such as high-visibility vests, protective glasses, gloves, helmets, or respiratory protection.

Security Guard(Team Lead)

Five Star bailiff & civil enforcement
08.2023 - 04.2024
  • Supervising Team Performance: Oversee the security team's activities, providing guidance and support to ensure effective execution of duties
  • Access Management: Oversee entry and exit points of the shelter, ensuring that only authorized individuals, such as residents and approved visitors, gain access
  • Uniform Checks: Regularly inspect the uniforms and appearance of security personnel and report that to the Supervisor to ensure adherence to uniform standards and guidelines
  • Regular Monitoring: Conduct routine patrols throughout the shelter premises to discourage unauthorized presence, identify disturbances, and monitor security
  • Emergency Handling: Prepared to respond promptly to emergencies such as medical incidents, altercations, or fires, following established protocols and liaising with emergency services as necessary
  • Equipment Maintenance: Ensure security equipment, such as surveillance cameras, alarms, and access control systems, is properly maintained, tested, and in working order
  • Asset Protection: Safeguard shelter property, residents' belongings, and essential resources like food, clothing, and bedding from theft, vandalism, or damage
  • Assistance to Residents: Offer assistance and support to residents as required, aiding with directions, accessing resources, or addressing safety concerns
  • Policy Enforcement: Ensure compliance with shelter policies and procedures, behavioral expectations, and safety guidelines
  • Collaboration with Staff: Work closely with shelter staff, including social workers, to coordinate security efforts, exchange information, and address resident needs effectively
  • Incident Documentation: Document any incidents, observed during patrols or duty shifts, providing detailed reports for review and follow-up action by supervisors along with daily activity report
  • Crisis Intervention: Provide crisis intervention and support to residents facing mental health crises, substance abuse issues, or emotional distress, connecting them with appropriate resources and assistance

Event Security Guard

Shadow Security
02.2023 - 09.2023
  • Managing Crowds: Maintain order and ensure attendee safety by directing crowd movement, preventing overcrowding, and managing foot traffic
  • Screening: Conduct thorough wanding inspections using metal detectors to ensure the safety and security of premises or events, while maintaining professionalism, vigilance, and adherence to established protocols
  • Controlling Access: Monitor entrances and exits, verifying tickets or credentials to ensure only authorized individuals enter the event
  • Bag Inspections: Conduct thorough bag checks to prohibit the entry of restricted items like weapons, alcohol, or illicit substances
  • Performing Patrols: Regularly patrol the event premises to identify potential security risks, suspicious behavior, or safety hazards
  • Documenting Incidents: Record any incidents, security breaches, or unusual activities observed during duty, providing detailed reports to supervisors for review and follow-up
  • Providing First Aid: Offer basic first aid support for minor injuries or medical emergencies until professional medical assistance arrives

Security Guard

CRS Inc.
06.2022 - 07.2023
  • Perimeter Patrols: Conduct regular patrols around the perimeter of the refugee site to monitor for any unauthorized access, potential security threats
  • Identification Verification: Verify the identity of individuals entering the refugee site, checking their credentials, identification documents, and purpose of visit to maintain safety
  • Emergency Response: Be prepared to respond swiftly and effectively to emergencies, including medical emergencies, security incidents, fires, or natural disasters, by following established protocols and coordinating with relevant authorities
  • Conflict Resolution: Mediate conflicts or disputes that may arise among refugees or between refugees and staff members, using de-escalation techniques and conflict resolution skills to maintain a peaceful environment
  • Surveillance Monitoring: Monitor surveillance cameras and security systems installed throughout the refugee site to detect any suspicious activity or security breaches, and respond accordingly
  • Cultural Sensitivity: Demonstrate cultural sensitivity and empathy towards refugees, respecting their dignity, rights, and cultural backgrounds while performing security duties and interacting with them
  • Property Protection: Protect property and assets within the refugee site, including buildings, equipment, supplies, and humanitarian aid resources, from theft, vandalism, or damage

Receptionist

Aptitude Rehab
12.2021 - 05.2022
  • Client Welcome and Check-In: Provide exceptional customer service by addressing client inquiries, check-in, scheduling changes, and concerns with professionalism and empathy, maintaining a positive and supportive atmosphere
  • Appointment Management: Assist clients with scheduling appointments for rehabilitation sessions and massages, ensuring efficient coordination of therapist schedules and client preferences
  • Administrative Support: Perform various administrative tasks, including managing client records, maintaining appointment calendars, processing payments, and ensuring accurate documentation
  • Facility Maintenance: Keep the reception area and waiting area clean, organized, and inviting, ensuring a comfortable environment for clients while adhering to hygiene and safety standards
  • Communication: Serves as a central point of contact for communication between clients and therapists, conveying important information regarding appointments, treatment plans, and client needs
  • Inventory Management: Monitor and replenish supplies of massage oils, rehabilitation equipment, and other essential items to ensure smooth operations and uninterrupted client service
  • Safety and Emergency Response: Maintain awareness of safety procedures and emergency protocols, ensuring the safety of clients and staff in the event of an emergency situation

Receptionist

National Gym
04.2021 - 11.2021
  • Customer Care: Provide exceptional customer service by addressing inquiries in person, managing check-in procedures over the phone, or via email, resolving member concerns promptly, and offering information about gym amenities, classes, and programs
  • Membership Administration: Assist individuals with membership inquiries, guide them through the sign-up or renewal process, and maintain accurate membership records while processing payments efficiently
  • Scheduling and Reservations: Coordinate gym class schedules, personal training appointments, and equipment reservations to accommodate member preferences and optimize facility usage
  • Financial Transactions: Manage cash, credit card, and electronic payments accurately, maintain cash register integrity, and record daily transactions while adhering to financial procedures
  • Safety and Security Oversight: Monitor access to the gym, enforce safety protocols and policies, and respond effectively to emergencies or incidents while prioritizing the wellbeing of members and staff
  • Sales and Promotion: Promote gym memberships, merchandise, and additional services to members, encouraging participation in classes and programs to enhance their fitness journey
  • Compliance and Health Standards: Adhere to health, safety, and sanitation guidelines, including COVID-19 protocols, to maintain a hygienic and secure environment under regulatory requirements

Education

Fitness and Health promotions - exercise physiology, Nutrition, Personal Training Techniques, health promotion strategies

Durham College of Applied Arts And Technology
Oshawa, ON
05.2022

Certification

  • Security Guard License (ONTARIO)
  • WHIMS
  • Violence in the workplace: Recognize the Risk and Take Action
  • Incident Investigation
  • Order Picker License
  • FIRST AID and CPR
  • Fire Safety: Basic
  • Emergency Response Planning
  • Naloxone Kit

Languages

English
Urdu
Punjabi
Hindi

Timeline

Healthcare Security Officer

Paladin Security
04.2024 - 02.2025

Co - Chair (OH&S) Committee

Five Star Security
12.2023 - 04.2024

Security Guard(Team Lead)

Five Star bailiff & civil enforcement
08.2023 - 04.2024

Event Security Guard

Shadow Security
02.2023 - 09.2023

Security Guard

CRS Inc.
06.2022 - 07.2023

Receptionist

Aptitude Rehab
12.2021 - 05.2022

Receptionist

National Gym
04.2021 - 11.2021

Fitness and Health promotions - exercise physiology, Nutrition, Personal Training Techniques, health promotion strategies

Durham College of Applied Arts And Technology

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Gurnaj Kaur