Gurnaj Kaur
Antigonish,Canada
Summary
Experienced customer service representative security personnel with over 3 years of dedicated service ensuring the safety and security of both premises and individuals. Proficient in threat evaluation, conflict management, and rapid emergency response. Seeking a challenging position as a security guard to contribute to the protection and well-being of the assigned facility.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Healthcare Security Officer
Paladin Security
Dartmouth, NS
04.2024 - 02.2025
- Provide exceptional customer service and respond to inquiries from the public
- Continuously monitoring a patient's behavior and vital signs, looking for potential signs of aggression, self-harm, or other concerning actions.
- Using verbal communication and calming strategies to diffuse potentially volatile situations with a patient.
- Monitor entrances and ensure all visitors are following Public Health guidelines
- Patrol client properties by foot to prevent unauthorized entry and politely direct disruptive individuals to leave the premises.
- Follow and enforce rules, regulations, policies and procedures
- Respond to and report irregularities, security breaches, hazards and emergencies
- Utilize radios, handheld devices and computer applications to communicate site activity
- Write clear and comprehensive reports including daily activity reports and incident reports
Co - Chair (OH&S) Committee
Five Star Security
Dartmouth, Canada
12.2023 - 04.2024
- Risk Assessment: Identify and evaluate potential security risks and threats within the business environment, including physical, cyber, and personnel-related risks
- Policy Development: Assist in the development, implementation, and review of security policies, procedures, and protocols to ensure compliance with industry standards and regulatory requirements
- Incident Investigation: Investigate security incidents, breaches, and breaches of confidentiality, analyzing root causes and recommending corrective actions to prevent recurrence and mitigate future risks
- Inspections and Audits: Conduct regular security inspections and audits of physical premises, access control systems, IT infrastructure, and security measures to identify vulnerabilities and ensure compliance with security standards
- Review of Policies and Procedures: Regularly review and update security policies, procedures, and protocols in response to emerging threats, changes in regulations, and business needs to enhance the effectiveness of security measures
- Personal Protective Equipment (PPE) Oversight: Ensure that security personnel are provided with and wear appropriate PPE as required by the nature of their duties and the identified risks, such as high-visibility vests, protective glasses, gloves, helmets, or respiratory protection.
Security Guard(Team Lead)
Five Star bailiff & civil enforcement
Dartmouth, Canada
08.2023 - 04.2024
- Supervising Team Performance: Oversee the security team's activities, providing guidance and support to ensure effective execution of duties
- Access Management: Oversee entry and exit points of the shelter, ensuring that only authorized individuals, such as residents and approved visitors, gain access
- Uniform Checks: Regularly inspect the uniforms and appearance of security personnel and report that to the Supervisor to ensure adherence to uniform standards and guidelines
- Regular Monitoring: Conduct routine patrols throughout the shelter premises to discourage unauthorized presence, identify disturbances, and monitor security
- Emergency Handling: Prepared to respond promptly to emergencies such as medical incidents, altercations, or fires, following established protocols and liaising with emergency services as necessary
- Equipment Maintenance: Ensure security equipment, such as surveillance cameras, alarms, and access control systems, is properly maintained, tested, and in working order
- Asset Protection: Safeguard shelter property, residents' belongings, and essential resources like food, clothing, and bedding from theft, vandalism, or damage
- Assistance to Residents: Offer assistance and support to residents as required, aiding with directions, accessing resources, or addressing safety concerns
- Policy Enforcement: Ensure compliance with shelter policies and procedures, behavioral expectations, and safety guidelines
- Collaboration with Staff: Work closely with shelter staff, including social workers, to coordinate security efforts, exchange information, and address resident needs effectively
- Incident Documentation: Document any incidents, observed during patrols or duty shifts, providing detailed reports for review and follow-up action by supervisors along with daily activity report
- Crisis Intervention: Provide crisis intervention and support to residents facing mental health crises, substance abuse issues, or emotional distress, connecting them with appropriate resources and assistance
Event Security Guard
Shadow Security
Halifax, NS
02.2023 - 09.2023
- Managing Crowds: Maintain order and ensure attendee safety by directing crowd movement, preventing overcrowding, and managing foot traffic
- Screening: Conduct thorough wanding inspections using metal detectors to ensure the safety and security of premises or events, while maintaining professionalism, vigilance, and adherence to established protocols
- Controlling Access: Monitor entrances and exits, verifying tickets or credentials to ensure only authorized individuals enter the event
- Bag Inspections: Conduct thorough bag checks to prohibit the entry of restricted items like weapons, alcohol, or illicit substances
- Performing Patrols: Regularly patrol the event premises to identify potential security risks, suspicious behavior, or safety hazards
- Documenting Incidents: Record any incidents, security breaches, or unusual activities observed during duty, providing detailed reports to supervisors for review and follow-up
- Providing First Aid: Offer basic first aid support for minor injuries or medical emergencies until professional medical assistance arrives
Security Guard
CRS Inc.
Etobicoke, Canada
06.2022 - 07.2023
- Perimeter Patrols: Conduct regular patrols around the perimeter of the refugee site to monitor for any unauthorized access, potential security threats
- Identification Verification: Verify the identity of individuals entering the refugee site, checking their credentials, identification documents, and purpose of visit to maintain safety
- Emergency Response: Be prepared to respond swiftly and effectively to emergencies, including medical emergencies, security incidents, fires, or natural disasters, by following established protocols and coordinating with relevant authorities
- Conflict Resolution: Mediate conflicts or disputes that may arise among refugees or between refugees and staff members, using de-escalation techniques and conflict resolution skills to maintain a peaceful environment
- Surveillance Monitoring: Monitor surveillance cameras and security systems installed throughout the refugee site to detect any suspicious activity or security breaches, and respond accordingly
- Cultural Sensitivity: Demonstrate cultural sensitivity and empathy towards refugees, respecting their dignity, rights, and cultural backgrounds while performing security duties and interacting with them
- Property Protection: Protect property and assets within the refugee site, including buildings, equipment, supplies, and humanitarian aid resources, from theft, vandalism, or damage
Receptionist
Aptitude Rehab
Brampton, Canada
12.2021 - 05.2022
- Client Welcome and Check-In: Provide exceptional customer service by addressing client inquiries, check-in, scheduling changes, and concerns with professionalism and empathy, maintaining a positive and supportive atmosphere
- Appointment Management: Assist clients with scheduling appointments for rehabilitation sessions and massages, ensuring efficient coordination of therapist schedules and client preferences
- Administrative Support: Perform various administrative tasks, including managing client records, maintaining appointment calendars, processing payments, and ensuring accurate documentation
- Facility Maintenance: Keep the reception area and waiting area clean, organized, and inviting, ensuring a comfortable environment for clients while adhering to hygiene and safety standards
- Communication: Serves as a central point of contact for communication between clients and therapists, conveying important information regarding appointments, treatment plans, and client needs
- Inventory Management: Monitor and replenish supplies of massage oils, rehabilitation equipment, and other essential items to ensure smooth operations and uninterrupted client service
- Safety and Emergency Response: Maintain awareness of safety procedures and emergency protocols, ensuring the safety of clients and staff in the event of an emergency situation
Receptionist
National Gym
Etobicoke, Canada
04.2021 - 11.2021
- Customer Care: Provide exceptional customer service by addressing inquiries in person, managing check-in procedures over the phone, or via email, resolving member concerns promptly, and offering information about gym amenities, classes, and programs
- Membership Administration: Assist individuals with membership inquiries, guide them through the sign-up or renewal process, and maintain accurate membership records while processing payments efficiently
- Scheduling and Reservations: Coordinate gym class schedules, personal training appointments, and equipment reservations to accommodate member preferences and optimize facility usage
- Financial Transactions: Manage cash, credit card, and electronic payments accurately, maintain cash register integrity, and record daily transactions while adhering to financial procedures
- Safety and Security Oversight: Monitor access to the gym, enforce safety protocols and policies, and respond effectively to emergencies or incidents while prioritizing the wellbeing of members and staff
- Sales and Promotion: Promote gym memberships, merchandise, and additional services to members, encouraging participation in classes and programs to enhance their fitness journey
- Compliance and Health Standards: Adhere to health, safety, and sanitation guidelines, including COVID-19 protocols, to maintain a hygienic and secure environment under regulatory requirements
Education
Fitness and Health promotions - exercise physiology, Nutrition, Personal Training Techniques, health promotion strategies
Durham College of Applied Arts And Technology
Oshawa, ON05.2022
Certification
- Security Guard License (ONTARIO)
- WHIMS
- Violence in the workplace: Recognize the Risk and Take Action
- Incident Investigation
- Order Picker License
- FIRST AID and CPR
- Fire Safety: Basic
- Emergency Response Planning
- Naloxone Kit
Languages
English
Urdu
Punjabi
Hindi
Timeline
Healthcare Security Officer
Paladin Security
04.2024 - 02.2025
Co - Chair (OH&S) Committee
Five Star Security
12.2023 - 04.2024
Security Guard(Team Lead)
Five Star bailiff & civil enforcement
08.2023 - 04.2024
Event Security Guard
Shadow Security
02.2023 - 09.2023
Security Guard
CRS Inc.
06.2022 - 07.2023
Receptionist
Aptitude Rehab
12.2021 - 05.2022
Receptionist
National Gym
04.2021 - 11.2021
Fitness and Health promotions - exercise physiology, Nutrition, Personal Training Techniques, health promotion strategies
Durham College of Applied Arts And Technology