Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Gurnaj Kaur

Calgary,Canada

Summary

Possess strong organizational skills and ability to handle multiple tasks efficiently. Demonstrated success in improving process accuracy and reducing errors through careful analysis and implementation of precise measurement techniques. Committed to ensuring quality control and compliance with industry standards. Goal-driven scheduling specialist bringing several years' experience in the field. Successful at working under tight deadlines and demanding objectives. As well as High-energy sales leader with proven relationship-building skills and significant background working with industry customers. Consistently drives sales and brings in new customers with prospecting expertise and persuasive negotiation expertise. History of consistently exceeding quotas.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Supervisor

Freedom mobile
Calgary, Alberta
07.2023 - Current
  • Resolved customer complaints and issues, maintaining high customer satisfaction ratings.
  • Enhanced customer loyalty programs, resulting an increase in repeat customers.
  • Collaborated with management team to create promotional campaigns that increased overall sales volume.
  • Coordinated restocks to keep retail displays organized and full for customers.
  • Monitored store's compliance with health and safety regulations.
  • Trained new employees on store operations, customer service protocols, merchandise displays and use of point-of-sale systems.
  • Assisted customers in selecting products that met their needs while adhering to company policy regarding pricing, promotions, returns and exchanges.
  • Supervised work of cashiers, training new team members and monitoring performance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Scale Operator

GFL(Green For Life)
Richmond, British Columbia
11.2021 - 05.2023
  • Planning weekly schedules for shipment, making phone calls to clients or customers regarding their appointment or meeting times.
  • Adhered strictly to established policies and procedures when performing duties related to scale operations.
  • Serve customers by greeting, welcoming, and directing them appropriately.
  • Examine and weigh incoming and outgoing trucks.
  • Communicate with the on-site crew via radio, and advise what the truck has on it or is loading out.
  • Maintain and provide updates to GFL loader operators through radio.
  • Provide custom TDG paperwork to outbound trucks.
  • Assist office staff in custodial services and groundskeeping activities.
  • Followed established protocols for handling hazardous materials safely.
  • Recorded data from scales, gauges, meters, and other instruments in logbooks or computer databases.
  • Calibrated scales on a regular basis to ensure accuracy of measurements taken.
  • Obtained information regarding material entering the landfill to determine appropriate billing information for customers.

Customer Service Crew Member

Walmart
Surrey, British Columbia
02.2019 - 07.2021
  • Managed online orders, ensuring that shipments are processed correctly and timely delivered to customers.
  • Engaged customers in conversation regarding current promotions and upcoming events.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Handled returns and exchanges in accordance with established guidelines.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Resolved customer complaints in a professional manner.

Key Holder & Sales Associate

GEOX
Delta, British Columbia
01.2019 - 02.2020
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Operated the cash register or POS system to receive payment by cash, check, and credit card.
  • Delivered a high level of customer service to customers, using active listening and engagement skills.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Trained new team members in cash register operation, stock procedures, and customer service.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved the appearance of the store by arranging and replenishing displays and merchandise racks.
  • Answered product questions with up-to-date knowledge of sales and store promotions.

Deli Associate

SUPERSTORE
Surrey, British Columbia
06.2018 - 01.2019
  • Kept detailed records of stock levels for inventory control purposes.
  • Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Scrubbed and polished counters to remove debris and food.
  • Calculated the cost of orders and accepted payment in cash or credit card format.
  • Maintained cleanliness of deli area, including tables and counters.
  • Assembled and served meals according to specific guest requirements.
  • Rotated product on shelves to ensure freshness and quality standards were met.
  • Adhered to health codes regulations regarding sanitation practices in the deli area.
  • Managed cash register operations using POS system and processed sales and returns.

Education

Some College (No Degree) - Diploma in Operations Management

BCIT(British Columbia Institute of Technology)
Vancouver, BC

Skills

  • Scheduling and coordinating
  • Highly proficient with Microsoft Office – Excel spreadsheets
  • Product weighing
  • Maintenance and troubleshooting
  • Verbal and written communication
  • Scale calibration
  • Inspections
  • Database management
  • Decision-making
  • Problem-solving
  • Dispatching procedures
  • Customer service
  • Training and Development
  • Supervision and leadership
  • Data management
  • Organizational skills
  • Cash handling oversight
  • Sales expertise

Certification

First Aid Training

Operations Management

Languages

English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual

Timeline

Sales Supervisor

Freedom mobile
07.2023 - Current

Scale Operator

GFL(Green For Life)
11.2021 - 05.2023

Customer Service Crew Member

Walmart
02.2019 - 07.2021

Key Holder & Sales Associate

GEOX
01.2019 - 02.2020

Deli Associate

SUPERSTORE
06.2018 - 01.2019

Some College (No Degree) - Diploma in Operations Management

BCIT(British Columbia Institute of Technology)

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